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Publication
Gestão da diversidade cultural: um estudo exploratório
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Abstract(s)
Num cenário de mundo cada vez mais globalizado e integrado em que vivemos é também cada vez mais comum encontrarmos um contexto de diversidade cultural dentro das empresas, mesmo quando são pequenas empresas. A gestão da diversidade cultural acaba por fazer parte da rotina dos gestores, mas nem sempre esses possuem o prévio preparo para lidar com este tipo de cenário.
A gestão da diversidade cultural leva-nos a diversas questões onde as respostas, por muitas vezes, podem variar de acordo com cada contexto. Uma gestão cuidadosa e atenta precisa ser feita para que o sucesso da mesma não seja colocado em causa.
Este trabalho tem por objetivo geral compreender a perceção que funcionários de empresas da região metropolitana de Lisboa têm da gestão da diversidade cultural que é praticada em seus locais de trabalho.
Neste trabalho entrevistamos pessoas que convivem com a diversidade cultural em seus locais de trabalho, sendo que cada entrevistado trabalha em uma empresa diferente. Entre os entrevistados teremos relatos de funcionários regulares e funcionários de GRH.
A investigação demonstrou que não há uma clara perceção de atuação diretamente relacionada com a diversidade cultural em nenhuma das empresas, e que manuais sobre o tema não fazem parte dos manuais que cada empresa possui. Apesar de cada entrevistado ter dados sinais de que entendia que a adaptação à empresa dependia de um esforço dele próprio, vimos que a literatura apresentar soluções para que o gestor de RH atue nessa adaptação fazendo com que eventuais problemas possam ser solucionados de uma maneira mais rápida e eficaz.
In this scenario of an increasingly globalized and integrated world in which we live, it is also increasingly common to find a context of cultural diversity inside the companies, even when they are small. The cultural diversity management ends up being part of the routine of managers, but they are not always prepared to deal with this type of scenario. The management of cultural diversity leads us to several questions, and the answers can often vary according to each context. A careful and attentive management needs to be done so that its success is not lost. This work has as general objective the understanding of the perception that the employees of companies of the metropolitan region of Lisbon have from the cultural diversity management that is done in their workplaces. In this work we looked for people who lives with the cultural diversity in their workplaces, and each interviewee was working in a different company. Among the interviewees we will have reports from regular employees and HR employees. The investigation has shown that there is no clear perception of a management directly related to cultural diversity in any of the companies, and that manuals on the subject are not part of the manuals that each company has. Despite the fact that each interviewee showed signs of understanding that his adaptation depended on his own effort, we saw that the literature presents solutions for HR to act in this adaptation, so some problems could be solved quickly and effectively.
In this scenario of an increasingly globalized and integrated world in which we live, it is also increasingly common to find a context of cultural diversity inside the companies, even when they are small. The cultural diversity management ends up being part of the routine of managers, but they are not always prepared to deal with this type of scenario. The management of cultural diversity leads us to several questions, and the answers can often vary according to each context. A careful and attentive management needs to be done so that its success is not lost. This work has as general objective the understanding of the perception that the employees of companies of the metropolitan region of Lisbon have from the cultural diversity management that is done in their workplaces. In this work we looked for people who lives with the cultural diversity in their workplaces, and each interviewee was working in a different company. Among the interviewees we will have reports from regular employees and HR employees. The investigation has shown that there is no clear perception of a management directly related to cultural diversity in any of the companies, and that manuals on the subject are not part of the manuals that each company has. Despite the fact that each interviewee showed signs of understanding that his adaptation depended on his own effort, we saw that the literature presents solutions for HR to act in this adaptation, so some problems could be solved quickly and effectively.
Description
Keywords
Gestão de Recursos Humanos Diversidade cultural Gestão da diversidade Human resource management Cultural diversity Diversity management