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Publication
e-Posto GNR: Análise do Emprego Operacional
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Authors
Gonçalves, João Gil Afonso
Abstract(s)
O presente Trabalho de Investigação Aplicada, subordinado ao tema: “e-Posto Guarda Nacional Republicana: Análise do Emprego Operacional”, teve como objetivo geral a determinação de potencialidades de emprego operacional desta ferramenta tecnológica da Guarda, que ainda se encontra em fase de estudo, proporcionando um trabalho académico com robustez para servir de auxílio à tomada de decisão.
Foram abordadas temáticas que orbitam os “Desafios da Era Digital” mote que enquadrou os trabalhos do 28º Tirocínio Para Oficiais, nomeadamente a transformação digital na GNR enquanto medida estratégica, a sua vertente de matriz europeia e o impacto que a pandemia Covid19 teve nesta realidade. Uma vez que o e-Posto se constitui como uma ferramenta de atendimento ao cidadão, foi abordada a questão do atendimento ao público, bem como os pressupostos no seio da Guarda.
Quanto à metodologia aplicada, este trabalho foi desenvolvido através de uma estratégia qualitativa, seguindo o método indutivo. A recolha de dados foi feita com recurso a técnicas de análise documental e foram realizados inquéritos por entrevista dirigidos a 4 grupos distintos, perfazendo um total de 14 entrevistados, de um universo abrangente: Sua Exª. O Tenente-General Comandante Geral da Guarda Nacional Republicana, Tenente-General Santos Correia; Comandantes, 2º Comandantes e Chefes das Secções de Treino Operações e Relações Públicas dos Comandos Territoriais de Castelo Branco, Évora e Beja, Chefe da Divisão de Estudos Planeamento e Organização do Comando Operacional, Chefe da Divisão de Infraestruturas e Comunicações do Comando Operacional e, por forma a facultar dados de relevo em termos da população civil, foram entrevistados os Exmos. Srs. Presidentes da Câmara Municipal de Castelo Branco e Évora.
Em suma, concluiu-se que, apesar de algumas desvantagens, existem bastantes potencialidades operacionais decorrentes da implementação do e-Posto, em termos de proporcionar uma ferramenta ao cidadão de interação com a Guarda Nacional Republicana, facilitar a gestão de recursos humanos e de modernização institucional.
The present Applied Research Project, titled: “e-Posto Guarda Nacional Republicana: Analysis of Operational Employment” aimed to determine the operational employment potential of this technological tool within the Guarda Nacional Republicana, wich is still in the study phase. The objective was to provide an academically robust work to assist decision-making. The themes addressed resolve around the “Challenges of the Digital Era”, wich framed the work of the 28º Training For Officers. Specifically, it covered the digital transformation in the Guarda Nacional Republicana as a strategic measure, its European matrix aspect, and the impact that the Covid-19 pandemic had on this reality. As the e-Posto serves as a citizen service tool, the issue of public service was addressed, as well as the underlying assumptions within the Guarda Nacional Republicana. Regarding the applied methodology, this work was developed through a qualitative strategy, following the inductive method. Data collection was carried out using documentary analysis techniques, and interviews were conducted with four distinct groups, totaling 14 interviewees, from a comprehensive universe: His Excellency Commander-Chief of the Guarda Nacional Republicana, Lieutenent-General Santos Correia, Commanders, 2nd Commanders and Operations, Training and Public Relations Sections chiefs of the Territorial Commands of Castelo Branco, Évora and Beja; Chief of the Division of Studies, Plannin ad Organization of the Operational Command and the Chief of the Division of Infraestructure and Communication. Additionally, to provide revelant data in terms of the civilian population, the esteemed Mayors of Castelo Branco and Évora were interviewed. In conclusion, it was found that, despite some disadvantages, there are significant operational potentials resulting from the implementation of the e-Posto, in terms of providing a tool for citizen interaction with the Guarda Nacional Republicana, facilitating human resource management and institutional modernization.
The present Applied Research Project, titled: “e-Posto Guarda Nacional Republicana: Analysis of Operational Employment” aimed to determine the operational employment potential of this technological tool within the Guarda Nacional Republicana, wich is still in the study phase. The objective was to provide an academically robust work to assist decision-making. The themes addressed resolve around the “Challenges of the Digital Era”, wich framed the work of the 28º Training For Officers. Specifically, it covered the digital transformation in the Guarda Nacional Republicana as a strategic measure, its European matrix aspect, and the impact that the Covid-19 pandemic had on this reality. As the e-Posto serves as a citizen service tool, the issue of public service was addressed, as well as the underlying assumptions within the Guarda Nacional Republicana. Regarding the applied methodology, this work was developed through a qualitative strategy, following the inductive method. Data collection was carried out using documentary analysis techniques, and interviews were conducted with four distinct groups, totaling 14 interviewees, from a comprehensive universe: His Excellency Commander-Chief of the Guarda Nacional Republicana, Lieutenent-General Santos Correia, Commanders, 2nd Commanders and Operations, Training and Public Relations Sections chiefs of the Territorial Commands of Castelo Branco, Évora and Beja; Chief of the Division of Studies, Plannin ad Organization of the Operational Command and the Chief of the Division of Infraestructure and Communication. Additionally, to provide revelant data in terms of the civilian population, the esteemed Mayors of Castelo Branco and Évora were interviewed. In conclusion, it was found that, despite some disadvantages, there are significant operational potentials resulting from the implementation of the e-Posto, in terms of providing a tool for citizen interaction with the Guarda Nacional Republicana, facilitating human resource management and institutional modernization.
Description
Keywords
Transformação Digital Atendimento ao Público Postos de Atendimento Reduzido e-Posto Guarda Nacional Republicana Digital Transformation Public Service Reduced Service Posts