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Publication
A perceção de suporte das chefias na prevenção da intenção de Turnover dos colaboradores do setor turístico
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| 2.99 MB | Adobe PDF |
Advisor(s)
Abstract(s)
A preocupação com a Intenção de Turnover dos colaboradores
no setor turístico é uma questão atual e inquietante para as
organizações. Com a saída destes indivíduos ocorre uma perda
de talento e da qualidade dos serviços prestados num setor
complexo, bastante competitivo e com uma reputação
negativa. A presente dissertação teve como objetivo estudar a
relação entre a Perceção de Suporte da Chefia e a Intenção de
Turnover. Foi igualmente estudado o papel mediador da
Perceção de Suporte da Organização e o Compromisso
Organizacional Afetivo nesta relação, o papel moderador da
Sazonalidade na relação entre o Compromisso Organizacional
Afetivo e a Intenção de Turnover, o papel moderador do
Trabalho Significativo na relação entre a Perceção de Suporte
da Organização e a Intenção de Turnover e a relação direta
entre a Perceção de Suporte dos Colegas e a Intenção de
Turnover. Para este estudo foram aplicadas escalas para a
Perceção de Suporte da Chefia, Perceção de Suporte da
Organização, Perceção de Suporte dos Colegas, Compromisso
Organizacional Afetivo, Trabalho Significativo e Intenção de
Turnover.
Nesta investigação colaboraram 205 participantes, de diversas
organizações turísticas da região de Lisboa e do Algarve, com
idades entre os 18 e os 69 anos. Os resultados da análise de
dados demonstraram existir um efeito significativo e positivo
entre a Perceção de Suporte da Chefia e a Intenção de
Turnover, entre a Perceção de Suporte da Organização e a
Intenção de Turnover, entre o Compromisso Organizacional
Afetivo e a Intenção de Turnover e entre a Perceção de Suporte
dos Colegas e a Intenção de Turnover. Confirmou-se
igualmente um efeito de mediação parcial da Perceção de
Suporte da Organização na relação entre a Perceção de Suporte
da Chefia e a Intenção de Turnover e igualmente do Compromisso Organizacional Afetivo na relação entre a
Perceção de Suporte da Chefia e a Intenção de Turnover.
The concern with the Turnover Intention of the works from the tourism sector is a current and unsettling question for the organizations. With the exit of this individuals occurs a loss of talent and quality of the services provided in a complex, competitive and with a negative reputation sector. The present dissertation had the aim to study the relation between the Perceived Supervisor Support and the Turnover Intention. It was equally studied the mediator role of Perceived Organizational Support and Affective Organizational Commitment in this relation, the moderator role of Seasonality in the relation between Affective Organizational Commitment and Turnover Intention, the moderator role of Meaningful Work in the relation between Perceived Organizational Support and Turnover intention and the direct relation between the Perceived Coworker Support and the Turnover Intention. For this study it was applied scales for Perceived Supervisor Support, Perceived Organizational Support, Perceived Coworker Support, Affective Organizational Commitment, Meaningful Work and Turnover Intention. In this research collaborated 205 participants, from several tourism organizations in the Lisbon and Algarve regions, aged between 18 and 69 years old. The results of data analysis showed that there was a significant and positive effect between the Perceived Supervisor Support and Turnover Intention, between the Perceived Organizational Support and Turnover Intention, between Affective Organizational Commitment and Turnover Intention, and between Perceived Coworker Support and Turnover Intention. We also confirmed a partial mediation effect of Perceived Supervisor Support on the relationship between Perceived Supervisor Support and Turnover Intention and also of Affective Organizational Commitment on the relationship between Perceived Supervisor Support and Turnover Intention.
The concern with the Turnover Intention of the works from the tourism sector is a current and unsettling question for the organizations. With the exit of this individuals occurs a loss of talent and quality of the services provided in a complex, competitive and with a negative reputation sector. The present dissertation had the aim to study the relation between the Perceived Supervisor Support and the Turnover Intention. It was equally studied the mediator role of Perceived Organizational Support and Affective Organizational Commitment in this relation, the moderator role of Seasonality in the relation between Affective Organizational Commitment and Turnover Intention, the moderator role of Meaningful Work in the relation between Perceived Organizational Support and Turnover intention and the direct relation between the Perceived Coworker Support and the Turnover Intention. For this study it was applied scales for Perceived Supervisor Support, Perceived Organizational Support, Perceived Coworker Support, Affective Organizational Commitment, Meaningful Work and Turnover Intention. In this research collaborated 205 participants, from several tourism organizations in the Lisbon and Algarve regions, aged between 18 and 69 years old. The results of data analysis showed that there was a significant and positive effect between the Perceived Supervisor Support and Turnover Intention, between the Perceived Organizational Support and Turnover Intention, between Affective Organizational Commitment and Turnover Intention, and between Perceived Coworker Support and Turnover Intention. We also confirmed a partial mediation effect of Perceived Supervisor Support on the relationship between Perceived Supervisor Support and Turnover Intention and also of Affective Organizational Commitment on the relationship between Perceived Supervisor Support and Turnover Intention.
Description
Keywords
Intenção de turnover Perceção de suporte dos colegas Perceção de suporte da chefia Sazonalidade