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Advisor(s)
Abstract(s)
A Marinha não possui meios financeiros próprios e depende de fontes de
financiamento público que sejam suficientes para colmatar as despesas efetuadas. O
financiamento público tem de ser usado para colmatar necessidades públicas, tornandose importantíssimo conseguir identificar pontos onde melhorar a utilização de recursos.
De forma a obter melhores resultados com menor ou igual custo é necessário aplicar
métodos de avaliação de desempenho no uso dos recursos públicos.
O objetivo desta dissertação de mestrado é medir a eficiência da gestão de
manutenção das viaturas atribuídas a Comandantes, Diretores, Chefes e ao Protocolo da
Marinha, designadas por viaturas de Tipo-D. A abordagem seguida neste estudo tem por
base o método da Análise Envoltória de Dados juntamente com a Análise Exploratória de
Dados. Os problemas de avaliação de desempenho nas Forças Armadas Nacionais têm
vindo a ser abordados ao longo dos tempos através das mais diversas técnicas de gestão,
mas curiosamente, nunca usando a Análise Envoltória de Dados, que já por diversas vezes
foi implementada a nível internacional e comprovada como uma mais valia para
organizações públicas e privadas.
Desta forma investigou-se os recursos usados (inputs) na manutenção dos veículos
e os resultados (outputs) obtidos com a sua utilização. Os resultados demonstram que a
frota automóvel da marinha está envelhecida, que os custos de manutenção têm vindo a
aumentar nos últimos anos e que a manutenção na Marinha opera em baixa escala. Fatores
como a idade, marca e acidentes influenciam a eficiência da manutenção. Adicionalmente
a manutenção em oficina interna apresenta melhores eficiências, no entanto, os contratos
de locação financeira também atingem boas eficiências.
Os resultados sugerem que a Marinha tem de assegurar a modernização e
renovação da sua frota automóvel e por outro lado decidir pela aposta na capacidade
interna de gestão da manutenção ou pela mudança para contratos de locação, permitindo
a libertação de recursos para as competências essências da Marinha
The Navy doesn`t have its own financial means and depends on public funding sources to cover the expenses incurred. Public funding must be used to meet public needs, making it important to identify points where to improve the use of resources. In order to obtain better results at less or equal cost, it is necessary to apply performance evaluation methods in the usage of public resources. The scope of this master's thesis is to assess the maintenance management operations efficiency of vehicles assigned to Commanders, Directors, Chiefs and the Navy Protocol, designated by Type-D vehicles. The approach followed in this study is based on the Data Envelopment Analysis method together with Exploratory Data Analysis. The problems ofperformance evaluation in the Portuguese Armed Forces have been approached multiple times through the most diverse management techniques, but interestingly, never using Data Envelopment Analysis, which has already been implemented internationally on several occasions and proven as an asset for public and private organizations. With that in mind, the resources used (inputs) on vehicle maintenance and the results (outputs) obtained by their use were investigated. The results show that the navy car fleet is aged, that maintenance costs have been increasing in recent years and that maintenance in the Navy operates on a small scale. Factors such as age, brand and accidents influence maintenance efficiency. In addition, a comparison between in-house maintenance and leasing contracts revealed that in-house maintenance has better efficiencies, however, leasing contracts also achieve considerably good efficiencies. The results suggest that the Navy has to ensure the modernization and renewal of its automobile fleet and, on the other hand, decide to invest in internal maintenance management capacity or to switch to leasing contracts, allowing the release of resources for the essential competences of the Navy .
The Navy doesn`t have its own financial means and depends on public funding sources to cover the expenses incurred. Public funding must be used to meet public needs, making it important to identify points where to improve the use of resources. In order to obtain better results at less or equal cost, it is necessary to apply performance evaluation methods in the usage of public resources. The scope of this master's thesis is to assess the maintenance management operations efficiency of vehicles assigned to Commanders, Directors, Chiefs and the Navy Protocol, designated by Type-D vehicles. The approach followed in this study is based on the Data Envelopment Analysis method together with Exploratory Data Analysis. The problems ofperformance evaluation in the Portuguese Armed Forces have been approached multiple times through the most diverse management techniques, but interestingly, never using Data Envelopment Analysis, which has already been implemented internationally on several occasions and proven as an asset for public and private organizations. With that in mind, the resources used (inputs) on vehicle maintenance and the results (outputs) obtained by their use were investigated. The results show that the navy car fleet is aged, that maintenance costs have been increasing in recent years and that maintenance in the Navy operates on a small scale. Factors such as age, brand and accidents influence maintenance efficiency. In addition, a comparison between in-house maintenance and leasing contracts revealed that in-house maintenance has better efficiencies, however, leasing contracts also achieve considerably good efficiencies. The results suggest that the Navy has to ensure the modernization and renewal of its automobile fleet and, on the other hand, decide to invest in internal maintenance management capacity or to switch to leasing contracts, allowing the release of resources for the essential competences of the Navy .
Description
Keywords
Avaliação de Desempenho Análise Envoltória de Dados Análise Exploratória de Dados Manutenção Eficácia Eficácia