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Publication
Inteligência emocional e estilos de gestão de conflitos em trabalhadores brasileiros
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| 728.11 KB | Adobe PDF |
Advisor(s)
Abstract(s)
O presente trabalho enquadra-se nos estudos das variáveis inteligência emocional e estilos de gestão de conflitos, com enfoque no contexto organizacional, tendo como principal objetivo compreender a possível relação existente entre estas tratando-se de trabalhadores brasileiros. Mais aprofundadamente, pretende-se verificar qual dos estilos de gestão de conflitos está mais fortemente associado a níveis mais elevados de inteligência emocional.
Através desta investigação pretende-se chamar atenção para o reconhecimento e relevância desta temática ao nível organizacional, tendo em consideração que a gestão construtiva de conflitos aliada ao controlo da inteligência emocional constitui uma relação cada vez mais importante para a administração das organizações.
Baseando-se nestas premissas, desenvolveu-se um estudo empírico em que participaram 305 residentes no Brasil e atualmente empregados. Entre os principais resultados encontrados destaca-se que a inteligência emocional tem uma relação positiva e significativa com a estratégia de gestão de conflitos integração. As implicações destes resultados para a gestão de Recursos Humanos serão discutidas.
The present work aims to assess how both emotional intelligence and conflict management styles variables are related, focusing on the organizational environment of Brazilian employees. More specifically, this survey attempts to identify the conflict management style that leads to higher levels of emotional intelligence. By employing this investigation, the author means to highlight the recognition and relevancy of this topic in light of the organizational structure. As such, one must consider the relationship between constructive conflict management strategies and emotional intelligence control as a matter of primary importance in organizational management. Based on these assumptions, an empirical research with 305 Brazilian residents employees has been conducted. This study has found a positive and meaningful relationship between emotional intelligence and conflict management strategy integration. The impact of these results on Human Resource Management is discussed in the following sections.
The present work aims to assess how both emotional intelligence and conflict management styles variables are related, focusing on the organizational environment of Brazilian employees. More specifically, this survey attempts to identify the conflict management style that leads to higher levels of emotional intelligence. By employing this investigation, the author means to highlight the recognition and relevancy of this topic in light of the organizational structure. As such, one must consider the relationship between constructive conflict management strategies and emotional intelligence control as a matter of primary importance in organizational management. Based on these assumptions, an empirical research with 305 Brazilian residents employees has been conducted. This study has found a positive and meaningful relationship between emotional intelligence and conflict management strategy integration. The impact of these results on Human Resource Management is discussed in the following sections.
Description
Keywords
Gestão de conflitos Inteligência emocional Emoções