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Otimização do processo de picking: estudo de caso: Armasul - distribuidor de materiais elétricos, S.A.
| Name: | Description: | Size: | Format: | |
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| 4.69 MB | Adobe PDF |
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Advisor(s)
Abstract(s)
As empresas nos dias de hoje sentem a necessidade de otimizar os seus custos, sem afetar a qualidade, reorganizando os seus processos para combater eventuais prejuízos fase à concorrência existente no setor. A otimização de custos poderá melhorar os seus processos logísticos internos, eliminando as tarefas que não acrescentam valor ao produto final. A logística interna está relacionada com os processos de armazenagem: Receção, Conferência, Arrumação, Picking, Preparação e Expedição. Se forem bem geridas e otimizadas, as empresas poderão obter uma maior produtividade e eficiência, reduzindo o tempo e custo das operações e prazos de entrega, de forma a aumentar a satisfação dos seus clientes.
A operação de picking é considerada a mais importante e dispendiosa dentro do armazém, com um peso de aproximadamente 55% dos custos operacionais totais, como tal, melhorar e otimizar esta operação é uma forma importante de reduzir custos, de forma a existir uma melhor relação entre custo – beneficio. Os clientes têm vindo a tornar-se mais exigentes modificando o seu processo de realizar encomendas. É comum o cliente efetuar encomendas mais tarde e pretende recebê-las mais cedo. Um mau desempenho da operação de picking pode influenciar negativamente o serviço ao cliente, os custos operacionais e consequentemente a cadeia de abastecimento.
Assim, como o processo de picking abrange uma elevada percentagem dos custos totais, é importante que o estudo incida sobre as distâncias percorridas pelo operador, o tempo necessário para identificar os artigos e o tempo de recolha, são os fatores que abrangem mais tempo na operação de picking. Estes três fatores condicionam negativamente os custos logísticos num armazém, como tal é necessário rever esta atividade na empresa em estudo.
O estudo fornece uma revisão da literatura em torno da Supply Chain Management (SCM), Rastreabilidade, Tecnologias de Informação e Comunicação (TIC), Armazenagem e o Processo de Picking. Este estudo centra-se na investigação do processo de picking na empresa distribuidora de material elétrico – Armasul, da qual pretende obter uma descrição crítica da atividade atual, fornecendo propostas de melhoria e avaliar os seus resultados obtidos. Por fim são apresentadas as conclusões finais e as limitações do estudo.
Nowadays company’s feel the need to optimize their costs without affecting the quality. For doing so they reorganize their processes to conquer efficiency companies fierce more vet that exists on the sector. Optimization of costs might improve and minimize the costs of its internal logistical processes, removing the tasks that don’t add any value to the final product. Internal logistic is connected to several warehouse processes: Reception, Inspection, Packing, Picking, Preparing and Expedition. If managed and optimized, companies can achieve greater productivity and efficiency, reducing the time and cost of operations and delivery times, in order to increase customer satisfaction The picking process is held as the most important and expansive inside a warehouse, with approximately 55% of its total operational costs, thereby optimizing and improving this procedure is an important way to reduce costs. Customers have become more demanding by modifying their ordering process, started placing orders later and intend to receive them sooner. Poor performance of the picking operation can adversely affect customer service, operating costs, and hence the supply chain. Thus, since the picking process covers a high percentage of total costs, it is important to focus on the study of the distances traveled by the operator, the time needed to identify the items and the time taken to collect, since these are the factors that cover the most time in the operation of picking. These three factors negatively affect logistics costs in a warehouse, so it is necessary to review this activity in a company under study. This study starts with a review of the literature about the Supply Chain Management (SCM), Information and Communication Technologies (ICT), Storage and Picking Process. The study focuses on the research of the process of picking on the electrical-distribution company called Armasul. The goal is to obtain a critical description of the current activity, providing several proposals for improvements and assess their results. For last conclusions and the limitations of the study are shown.
Nowadays company’s feel the need to optimize their costs without affecting the quality. For doing so they reorganize their processes to conquer efficiency companies fierce more vet that exists on the sector. Optimization of costs might improve and minimize the costs of its internal logistical processes, removing the tasks that don’t add any value to the final product. Internal logistic is connected to several warehouse processes: Reception, Inspection, Packing, Picking, Preparing and Expedition. If managed and optimized, companies can achieve greater productivity and efficiency, reducing the time and cost of operations and delivery times, in order to increase customer satisfaction The picking process is held as the most important and expansive inside a warehouse, with approximately 55% of its total operational costs, thereby optimizing and improving this procedure is an important way to reduce costs. Customers have become more demanding by modifying their ordering process, started placing orders later and intend to receive them sooner. Poor performance of the picking operation can adversely affect customer service, operating costs, and hence the supply chain. Thus, since the picking process covers a high percentage of total costs, it is important to focus on the study of the distances traveled by the operator, the time needed to identify the items and the time taken to collect, since these are the factors that cover the most time in the operation of picking. These three factors negatively affect logistics costs in a warehouse, so it is necessary to review this activity in a company under study. This study starts with a review of the literature about the Supply Chain Management (SCM), Information and Communication Technologies (ICT), Storage and Picking Process. The study focuses on the research of the process of picking on the electrical-distribution company called Armasul. The goal is to obtain a critical description of the current activity, providing several proposals for improvements and assess their results. For last conclusions and the limitations of the study are shown.
Description
Dissertação submetida como requisito parcial para obtenção do grau de Mestre em Ciências Empresariais – Ramo Logística
Keywords
Supply Chain Management (SCM) Logística Tecnologias de Informação e Comunicação (TIC) Sistemas de Informação Logística (SIL) Picking e Armazenagem Logistic Information and Communication Technologies (ICT) Information Systems to Support Picking Picking and Storage
Citation
Publisher
Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais