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A violência contra os profissionais de saúde durante a sua atividade profissional numa Unidade de Cuidados na Comunidade
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Abstract(s)
A prestação de cuidados em contexto comunitário, ao se apresentar como um contexto por vezes desconhecido, pode ser mais propenso a situações de violência. A violência no local de trabalho, vivenciada no setor da saúde pelos profissionais de saúde, tem vindo a aumentar a um ritmo rápido e preocupante. Este fenómeno apresenta-se como um problema de saúde pública emergente, a nível mundial. Com o objetivo de contribuir para a capacitação dos profissionais de saúde de uma Unidade de Cuidados na Comunidade na área da prevenção da violência sobre os profissionais de saúde e notificação destas situações foi desenvolvido um Projeto de Intervenção Comunitária, com base na metodologia do Planeamento em Saúde, sustentando-se no referencial teórico do Modelo de Sistemas de Betty Neuman, dirigido aos profissionais de saúde. Foi realizado um diagnóstico de situação, com a aplicação de uma entrevista semiestruturada, tendo os resultados obtidos demonstrado escassa formação em relação ao tema da violência contra os profissionais de saúde, desvalorização de situações de violência ocorridas no âmbito da atividade profissional bem como desconhecimento relativamente aos procedimentos subsequentes, o que se traduziu numa subnotificação das mesmas. As intervenções implementadas visaram a capacitação e a formação dos profissionais de saúde das Unidades de Cuidados na Comunidade relativamente ao fenómeno da violência sobre os profissionais no âmbito da atividade profissional e os procedimentos subsequentes, em particular o processo de notificação, permitindo encontrar estratégias para lidar com este fenómeno e para notificar o mesmo. Com a intervenção obtiveram-se resultados positivos, o que demonstrou a importância do papel do Enfermeiro Especialista em Enfermagem de Saúde Comunitária e de Saúde Pública na capacitação e empoderamento da comunidade, nomeadamente, dos profissionais de saúde, visando a sua tomada de decisão na sua promoção da saúde e prevenção da doença. O presente relatório esboça o percurso efetuado, bem como o projeto desenvolvido.
Providing care in a community context, as it is sometimes an unknown context, can be more prone to situations of violence. Workplace violence, experienced in the healthcare sector by healthcare professionals, has been increasing at a rapid and worrying rate. This phenomenon presents itself as an emerging public health problem worldwide. With the aim of contributing to the training of health professionals at a Community Care Unit in preventing violence against health professionals and reporting these situations, a Community Intervention Project was developed, based on the Health Planning methodology, based on the theoretical framework of Betty Neuman's Systems Model, aimed at health professionals. A diagnosis of the situation was carried out, using a semi-structured interview, with the results obtained demonstrating little training in relation to the topic of violence against health professionals, devaluation of situations of violence occurring within the scope of professional activity, as well as lack of knowledge regarding subsequent procedures, which resulted in underreporting of them. The interventions implemented aimed at training health professionals at Community Care Units regarding the phenomenon of violence against professionals within the scope of their professional activity and the subsequent procedures, in particular the notification process, allowing strategies to be found to deal with this phenomenon and to notify the same. Positive results were obtained with the intervention, which demonstrated the importance of the role of the nurse specialist in community health and public health nursing in training and empowering the community, particularly health professionals, aiming at their decision-making in their health promotion and disease prevention. This report outlines the route taken, as well as the project developed.
Providing care in a community context, as it is sometimes an unknown context, can be more prone to situations of violence. Workplace violence, experienced in the healthcare sector by healthcare professionals, has been increasing at a rapid and worrying rate. This phenomenon presents itself as an emerging public health problem worldwide. With the aim of contributing to the training of health professionals at a Community Care Unit in preventing violence against health professionals and reporting these situations, a Community Intervention Project was developed, based on the Health Planning methodology, based on the theoretical framework of Betty Neuman's Systems Model, aimed at health professionals. A diagnosis of the situation was carried out, using a semi-structured interview, with the results obtained demonstrating little training in relation to the topic of violence against health professionals, devaluation of situations of violence occurring within the scope of professional activity, as well as lack of knowledge regarding subsequent procedures, which resulted in underreporting of them. The interventions implemented aimed at training health professionals at Community Care Units regarding the phenomenon of violence against professionals within the scope of their professional activity and the subsequent procedures, in particular the notification process, allowing strategies to be found to deal with this phenomenon and to notify the same. Positive results were obtained with the intervention, which demonstrated the importance of the role of the nurse specialist in community health and public health nursing in training and empowering the community, particularly health professionals, aiming at their decision-making in their health promotion and disease prevention. This report outlines the route taken, as well as the project developed.
Description
Keywords
Violência no Trabalho Serviços de Saúde Comunitária Profissional de Saúde Serviços de Assistência Domiciliar Notificação de Acidentes de Trabalho Workplace Violence Community Health Services Health Personnel Home Care Service Occupational Accidents Registry