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Publication
A Relação entre Stress Laboral, Burnout e Desempenho dos Trabalhadores: o Papel Moderador do Regime de Trabalho
| Name: | Description: | Size: | Format: | |
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| 3.23 MB | Adobe PDF |
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Abstract(s)
Este estudo teve como principal objetivo estudar o efeito do stress laboral no desempenho percecionado e se esta relação era mediada pelo burnout. Adicionalmente tentou-se perceber se o regime de trabalho (presencial, híbrido e remoto) moderava a relação entre o stress laboral e o burnout. A amostra deste estudo é composta por 325 participantes a trabalharem em organizações sediadas em Portugal. Os resultados indicam-nos que apenas a dimensão “stress com os utentes” tem um efeito negativo e significativo no desempenho. Por outro lado, a dimensão “stress com a carreira e remuneração” tem um efeito positivo e significativo no desempenho. As dimensões “stress com os utentes” e “stress com a carga de trabalho” têm um efeito positivo e significativo no desempenho. Apenas o “stress com a carga de trabalho” tem um efeito positivo e significativo na exaustão. O distanciamento tem um efeito de mediação total na relação entre o stress com os utentes e o desempenho percecionado. O regime de trabalho tem um efeito significativo no distanciamento. O regime de trabalho tem um efeito moderador na relação entre o “stress com as condições de trabalho” e a exaustão. Em função dos atuais regimes de trabalho, sobretudo após a pandemia COVID-19, conclui-se que, entre as dimensões do stress ocupacional, a mais crítica é o stress com as condições de trabalho.
Work Stress, Burnout, Perceived Performance, Work Regime, Quantitative Study The main objective of this study was to investigate the association between work stress and perceived performance and whether this relationship was mediated by burnout. In addition, we sought to understand whether the work regime (in-person, hybrid, and remote) moderates the relationship between work stress and burnout. The sample for this study consisted of 325 participants working in organizations based in Portugal. The results indicate that only the dimension ‘stress with users has a negative and significant association with performance. On the other hand, the dimension ‘stress with career and remuneration’ has a positive and significant association with performance. The dimensions ‘stress with users’ and ‘stress with workload’ have a positive and significant association with performance. Only ‘stress with workload’ has a positive and significant association with exhaustion. Distancing has a total mediating effect on the relationship between stress with users and perceived performance. The work regime has a significant effect on distancing. The work regime moderates the relationship between ‘stress with working conditions and exhaustion. Given the current work regimes, especially after the COVID-19 pandemic, it can be concluded that, among the dimensions of occupational stress, the most critical is stress with working conditions.
Work Stress, Burnout, Perceived Performance, Work Regime, Quantitative Study The main objective of this study was to investigate the association between work stress and perceived performance and whether this relationship was mediated by burnout. In addition, we sought to understand whether the work regime (in-person, hybrid, and remote) moderates the relationship between work stress and burnout. The sample for this study consisted of 325 participants working in organizations based in Portugal. The results indicate that only the dimension ‘stress with users has a negative and significant association with performance. On the other hand, the dimension ‘stress with career and remuneration’ has a positive and significant association with performance. The dimensions ‘stress with users’ and ‘stress with workload’ have a positive and significant association with performance. Only ‘stress with workload’ has a positive and significant association with exhaustion. Distancing has a total mediating effect on the relationship between stress with users and perceived performance. The work regime has a significant effect on distancing. The work regime moderates the relationship between ‘stress with working conditions and exhaustion. Given the current work regimes, especially after the COVID-19 pandemic, it can be concluded that, among the dimensions of occupational stress, the most critical is stress with working conditions.
Description
Keywords
Stress laboral Burnout Desempenho Percecionado Regime de Trabalho Estudo Quantitativo