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Publication
H10 Hotels: Relatório de Estágio
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.46 MB | Adobe PDF |
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Abstract(s)
A Indústria hoteleira é um elemento integrante do turismo, um setor dinâmico e atrativo para investimento que por sua vez representa uma oportunidade de desenvolvimento económico para os destinos. Como o crescimento do turismo será sempre acompanhado pela expansão do setor hoteleiro e como tanto um como o outro são setores feitos de pessoas aí reside a importância dos recursos humanos na hotelaria.
O presente relatório tem por base um estágio curricular realizado pelo um período de mês e meio, desde 2 de setembro de 2021 até 17 de outubro de 2021, no Departamento de Recursos Humanos dos hotéis The One Palácio da Anunciada e H10 Duque de Loulé, um departamento fundamental para a organização de um hotel.
O relatório apresenta uma revisão de literatura sobre três temas relevantes para o estágio, que são a Hotelaria e o Turismo (na Introdução), a Gestão dos Recursos Humanos e os Recursos Humanos na Hotelaria. Posteriormente, é realizada uma apresentação detalhada sobre o grupo e a marca H10 e os hotéis onde foi realizado o estágio. Foram descritas ainda todas as atividades desenvolvidas, no Departamento de Recursos Humanos, como o recrutamento e seleção de candidatos, o processo de admissão de um colaborador e todos os processos de gestão, assistência e controlo dos colaboradores do hotel. O relatório apresenta ainda duas análises, PEST e SWOT, sendo que no final são ainda feitas algumas propostas de melhoria para o departamento e para ambos os hotéis onde o estágio foi realizado.
The hotel industry is an integral element of tourism, a dynamic and attractive sector for investment, which in turn represents an opportunity for economic development for destinations. As the growth of tourism will always be accompanied by the expansion of the hotel sector and as both are sectors made up of people, there lies the importance of human resources in the hotel industry. This report is based on a curricular internship carried out for a period of one and a half months, from September 2, 2021 to October 17, 2021, at the Human Resources Department of the hotels The One Palácio da Anunciada and H10 Duque de Loulé. A fundamental department for the organization of a hotel. The report presents a literature review on three topics relevant to the internship, which are Hospitality and Tourism (in the Introduction), Human Resources Management and Human Resources in Hospitality. Subsequently, a detailed presentation is made about the group and the H10 brand and the hotels where the internship took place. All the activities carried out in the Human Resources Department were also described, such as the recruitment and selection of candidates, the process of hiring an employee and all the processes of management, assistance and control of the hotel's employees. The report also presents two analyses, PEST and SWOT, and at the end some proposals for improvement are made for the department and for both hotels where the internship was carried out.
The hotel industry is an integral element of tourism, a dynamic and attractive sector for investment, which in turn represents an opportunity for economic development for destinations. As the growth of tourism will always be accompanied by the expansion of the hotel sector and as both are sectors made up of people, there lies the importance of human resources in the hotel industry. This report is based on a curricular internship carried out for a period of one and a half months, from September 2, 2021 to October 17, 2021, at the Human Resources Department of the hotels The One Palácio da Anunciada and H10 Duque de Loulé. A fundamental department for the organization of a hotel. The report presents a literature review on three topics relevant to the internship, which are Hospitality and Tourism (in the Introduction), Human Resources Management and Human Resources in Hospitality. Subsequently, a detailed presentation is made about the group and the H10 brand and the hotels where the internship took place. All the activities carried out in the Human Resources Department were also described, such as the recruitment and selection of candidates, the process of hiring an employee and all the processes of management, assistance and control of the hotel's employees. The report also presents two analyses, PEST and SWOT, and at the end some proposals for improvement are made for the department and for both hotels where the internship was carried out.
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Keywords
Hotelaria Recursos Humanos Turismo