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Publication
Recrutamento e Seleção: a técnica do Incidente Crítico - DRIVU
| Name: | Description: | Size: | Format: | |
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| 1.01 MB | Adobe PDF |
Advisor(s)
Abstract(s)
O presente Relatório de Estágio aborda o processo de Recrutamento e Seleção na Drivu, uma empresa de motoristas profissionais que serve um mercado ainda pouco explorado, oferecendo serviços a clientes particulares e serviços business to business. São aqui descritas todas as atividades desenvolvidas durante o período de estágio, na área de recursos humanos.
É inicialmente feito um enquadramento teórico sobre a importância dos Recursos Humanos para as organizações e referidos os processos de recrutamento e seleção, enfatizando das técnicas de entrevista a técnica do incidente crítico, técnica essa que nos permite prever comportamentos num individuo, durante a entrevista.
É feita uma apresentação da empresa e de todos os seus serviços, bem como a descrição aprofundada de cada uma das atividades desenvolvidas durante o estágio, desde o recrutamento e seleção, acolhimento e formação de novos colaboradores, ações de Team Building, reuniões de equipa, dinamização de meios de divulgação de informação e elaboração de projetos de responsabilidade social, todas estas acompanhadas por um balanço de competências adquiridas e de algumas limitações da empresa, bem como sugestões para melhorias.
Trainee Report covers the Recruitment and Selection process at Drivu, a professional drivers' company that serves a market that is still under-explored, offering services to private customers and business to business services. All the activities developed during the internship period in the area of human resources are described here. Initially, a theoretical framework on the importance of Human Resources for the organizations and on the recruitment and selection processes was emphasized, emphasizing the techniques of interviewing the critical incident technique, which allows us to predict behaviors in an individual during the interview. A presentation of the company and all its services is made, as well as an in-depth description of each of the activities developed during the internship, from recruitment and selection, reception and training of new employees, team building actions, team meetings, promotion of means of dissemination of information and elaboration of social responsibility projects, all accompanied by a balance of acquired competences and some limitations of the company, as well as suggestions for improvements.
Trainee Report covers the Recruitment and Selection process at Drivu, a professional drivers' company that serves a market that is still under-explored, offering services to private customers and business to business services. All the activities developed during the internship period in the area of human resources are described here. Initially, a theoretical framework on the importance of Human Resources for the organizations and on the recruitment and selection processes was emphasized, emphasizing the techniques of interviewing the critical incident technique, which allows us to predict behaviors in an individual during the interview. A presentation of the company and all its services is made, as well as an in-depth description of each of the activities developed during the internship, from recruitment and selection, reception and training of new employees, team building actions, team meetings, promotion of means of dissemination of information and elaboration of social responsibility projects, all accompanied by a balance of acquired competences and some limitations of the company, as well as suggestions for improvements.
Description
Keywords
Recrutamento e Seleção Motorista profissionais Técnica do Incidente Crítico