Loading...
Publication
O modelo de incentivos enquanto potenciador de performance: o caso dos auditores de qualidade SIBS
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 454.26 KB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Com o propósito de consolidar e colocar em prática os conhecimentos adquiridos através do mestrado em Gestão de Recursos Humanos, foi tomada a decisão de realizar um estágio e respetivo relatório como trabalho final de conclusão de mestrado. Consequentemente surgiu a oportunidade de estagiar no departamento de Academia, departamento esse que comporta as tarefas de recursos humanos (RH), de uma empresa prestadora de serviços de nome SIBS. A SIBS opera no setor das tecnologias de pagamento, segurança digital, Business Process Outsourcing, entre outros.
Em suma, este relatório de estágio é dividido essencialmente em oito partes. A primeira trata-se de uma secção introdutória ao relatório. A segunda parte refere-se ao enquadramento teórico de algumas práticas de GRH com as quais tive maior proximidade e contacto ao longo do estágio. Na terceira parte, uma breve apresentação do estágio e respetivo plano formal, sendo que, consequentemente a quarta e quinta partes dizem respeito à contextualização e apresentação da SIBS, bem como a descrição das tarefas e atividades desenvolvidas durante o estágio. Na sexta parte deste relatório é realizada uma reflexão crítica do estágio, onde apresento uma perspetiva pessoal e organizacional do mesmo.
A sétima e penúltima parte é considerada como fulcral neste relatório, sendo aqui exposta a proposta de melhoria que visa dar resposta ao aspeto crítico por mim identificado na parte anterior. Por último, na oitava parte teço algumas conclusões relativamente ao estágio, limitações encontradas ao longo do mesmo e, abordo a concretização ou não do plano de estágio previamente definido.
As principais conclusões que retiramos deste relatório são que, se um modelo de incentivos for adaptado às necessidades individuais e de cada departamento organizacional, então este contribui para a promoção da motivação dos colaboradores, bem como os seus índices de produtividade.
With the purpose of consolidating and putting into practice the knowledge acquired through the master's degree in Human Resources Management, I opted to do an internship and the respective report as a final work to finish my master's degree. Consequently, the opportunity arose to do an internship at the academy department at SIBS, a service provider company that operates in the sector of payment technologies, digital security, Business Process Outsourcing, among others. Briefly, this internship report is essentially divided into eight parts. The first one is an introductory section to the report. The second part refers to the theoretical framework of some HRM practices with which I had more proximity and contact during my internship. In the third part, a brief presentation of the internship and its formal plan, consequently the fourth and fifth parts concern the contextualization and presentation of SIBS, as well as the description of tasks and activities undertaken during the internship. The sixth part of this report contains a critical reflection on the internship, where I present a personal and organizational perspective. The seventh and penultimate part is considered central to this report, and here I present the proposal for improvement that aims to address the critical aspect identified by me in the previous part. Finally, in the eighth part, I drew some conclusions regarding the internship, the limitations encountered, and discuss the fulfillment or not of the internship plan previously defined. The main conclusions we drew from this report are that if an incentive model is adapted to the individual needs of each organizational department, then it contributes to an exponential increase in employee motivation and productivity.
With the purpose of consolidating and putting into practice the knowledge acquired through the master's degree in Human Resources Management, I opted to do an internship and the respective report as a final work to finish my master's degree. Consequently, the opportunity arose to do an internship at the academy department at SIBS, a service provider company that operates in the sector of payment technologies, digital security, Business Process Outsourcing, among others. Briefly, this internship report is essentially divided into eight parts. The first one is an introductory section to the report. The second part refers to the theoretical framework of some HRM practices with which I had more proximity and contact during my internship. In the third part, a brief presentation of the internship and its formal plan, consequently the fourth and fifth parts concern the contextualization and presentation of SIBS, as well as the description of tasks and activities undertaken during the internship. The sixth part of this report contains a critical reflection on the internship, where I present a personal and organizational perspective. The seventh and penultimate part is considered central to this report, and here I present the proposal for improvement that aims to address the critical aspect identified by me in the previous part. Finally, in the eighth part, I drew some conclusions regarding the internship, the limitations encountered, and discuss the fulfillment or not of the internship plan previously defined. The main conclusions we drew from this report are that if an incentive model is adapted to the individual needs of each organizational department, then it contributes to an exponential increase in employee motivation and productivity.
Description
Keywords
Gestão de Recursos Humanos Engagement Recompensas Motivação Incentivos