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- ORGANIZATIONAL PERFORMANCE MEASUREMENT AND EVALUATION SYSTEMS IN SMEs: THE CASE OF THE TRANSFORMING INDUSTRY IN PORTUGALPublication . Felizardo, Aquilino; Elisabete, Félix; Thomaz, JoãoThe competitiveness of organizations depends, among other things, of their performance levels. For such, it is vitally important that they have a measurement and evaluation system that, from a set of indicators, provides them reliable information to reflect their goals and evaluate their performances. The aims of this study are: (i) to identify the most discussed approaches in the literature to evaluate the organizational performance, and (ii) to carry out a diagnosis of how small and medium enterprises with economic activity in Portugal measure and operationalize the evaluation of their performance. To meet the objectives of the study, we proceeded to the analysis of published studies in scientific journals and conducted twelve interviews in SMEs. The results indicate that, in addition to the majority of the studied organizations not having a formal process of their strategy, they also do not measure their results in an integrated system that would allow them to make an evaluation according to their strategic goals.
- EFEITO DE MARCA DE EMPREGADO: DIFERENÇAS DE PERCEÇÃO ENTRE OS COLABORADORESPublication . Sousa, Andrea; Thomaz, João; Santos, Eulália; Felizardo, AquilinoO processo Efeito de Marca de Empregado contribui de forma inovadora, ao considerar a perceção de cada colaborador, para um diagnóstico real e concreto do ambiente organizacional e relacional das organizações. Este artigo identifica as tipologias e analisa a perceção de Efeito de Marca de Empregado nas organizações, tendo em conta os perfis organizacionais, os dados sociodemográficos e o perfil profissional dos colaboradores. Para esta investigação, optou-se por um estudo exploratório, tendo sido aplicado um inquérito por questionário a 30 organizações do centro de Portugal, tendo-se obtido 725 respostas válidas. Para testar as hipóteses recorreu-se ao teste t de Student para comparação de amostras independentes e ao coeficiente de correlação de Pearson para estudar a relação entre variáveis. Dos vários resultados recolhidos é possível destacar que a perceção de Efeito de Marca de Empregado é mais positiva (i) nos colaboradores do género feminino, (ii) nos que têm um contrato a termo certo, (iii) nos que exercem funções de chefia e (iii) nos que têm menos anos de serviço na organização e na função. Os resultados encontrados nesta investigação confirmam de que, através do diagnóstico de Efeito Marca de Empregado, é possível aferir a influência na perceção dos colaboradores através das práticas de gestão de recursos humanos.
- The dynamics of the employee branding effect: The valuation of interpersonal relationships in organizational resultsPublication . Sousa, Andrea; Thomaz, João; Santos, Eulália; Felizardo, AquilinoFocusing on competency management, the Employee Branding Effect process results from the increase of catalytic actions of the interpersonal relations domain, which stem from the informality created in social exchanges both inside and outside organizations, namely by the introduction of mentoring and helping relations between chiefs and headed. The Employee Branding Effect contributes to a real and concrete diagnosis of the organizational and relational environment of the organizations, by promoting and reinforcing the psychological contract between employees and the organization. The present study covered 30 organizations in the central zone of Portugal that responded to a questionnaire survey for Employee Branding Effect measurement. The results statistically show that the moderating effect of mentoring and helping relationships actions, from the informal domain over the formal domain of the organizations, confirm a positive increase of the employee branding process results when promoted by actions within the scope of the interpersonal relations.