Loading...
3 results
Search Results
Now showing 1 - 3 of 3
- IPS’ Technology and Industrial Management graduate course: an improvement processPublication . Ferreira, Elsa; Lourenço, Rodrigo Teixeira; Duarte, Rogério; Duarte, Joana; Gonçalves, HelenaThe key activities to achieve quality (satisfaction of needs and expectations of customers) move increasingly to the previous phases to service delivery and particularly to the organization's interface with the market, where the most appropriate techniques and methodologies will have to identify what customers want, and perceive the quality and what features the services must have, as well as the price they are willing to pay. The Technology and Industrial Management (TIG) course of Polytechnic Institute of Setúbal, Portugal (IPS), is a four year graduate course organized by quarters with three courses per quarter. In the last two quarters internships or real context projects prepare students for a smoother integration in the professional activity. From its beginning, in 2007, TIG was designed for active adults who develop their professional activity in industrial entities, and need to supplement their skills with those of managers and engineers. The B-learning methodology was adopted since it enabled the targeted students to better reconcile their academic, professional and family responsibilities. In 2010-2011 the first TIG students concluded their graduate studies and, within IPS’ Integrated Management System, it was decided to monitor the suitability of the TIG course curriculum. There is, then, the question of what is and what is intended for an technology course, to an active adults in a region like Setúbal and in a polytechnic . This question corresponds to the first phase of QFD, where is therefore necessary to define the characteristic parameters of each profile that meet the expectations and needs of students and other stakeholders. If the question of the requirements of the course interacts with the objectives of the students, those requirements interact with the curricular content of their curricula. We are, therefore, in the second phase of QFD. The way the course is implemented will influence the means to administer the various components of the curricula, also determining the significant upfront investments in infrastructure and equipment facilities (laboratories, workshops, equipment, consumables), and will also influence the teaching-learning methods. The measurement conditions for the provision of the service, including monitoring of students, the way it measures the satisfaction of stakeholders and the availability of the facilities already include the third and fourth phases of QFD. With this methodology we expect to have the guidelines to improve the curriculum, teaching-learning methods and operating conditions of TIG course towards meeting the needs of stakeholders.
- A investigação aplicada a sistemas de gestão da qualidade em IES: caso do Instituto Politécnico de SetúbalPublication . Lourenço, Rodrigo Teixeira; Ribeiro, Joaquim Manuel da Silva; Pires, A.M.R.; Gonçalves, Helena; Serrano, OrlandoOs processos de ensino-aprendizagem estão entre os mais complexos de gerir, devido ao tempo longo dos ciclos de estudo, às inter-relações entre áreas do conhecimento e à fraca integração das diversas contribuições educacionais. Por outro lado, a educação e, em particular, o Ensino Superior (ES), constitui o setor mais determinante para o futuro de uma sociedade, pelo que se espera funcione aos mais elevados níveis de desempenho. As expe- riências conhecidas de implementação de Sistemas de Gestão da Qualidade (SGQ), em Instituições de Ensino Superior (IES), mostram enormes dificuldades na gestão do processo- -chave de ensino-aprendizagem, muitas vezes permanecendo nos processos administrativos. As principais dificuldades podem advir de várias fontes, tais como: mitos, cultura, autonomia dos professores e autoridade dos órgãos de gestão, mas, também, da falta de ferramentas de diagnóstico e de metodologias de intervenção nos processos de ensino. Este artigo descreve e analisa a implementação de um SGQ, com base na informação e na investigação aplicada, com o objetivo de reforçar o conhecimento sobre os processos e promover a gestão baseada em factos, o que tem sido considerado um elemento dissuasor de discussões intuitivas e vagas, muitas vezes prevalecentes nas IES. A abordagem referida é descrita em termos das suas principais fases e justificada com base em algumas contribuições teóricas. São apresen- tados alguns dos projetos principais realizados, nomeadamente os relacionados com o insu- cesso escolar, taxas de abandono e características sociodemográficas dos estudantes à entrada, assim como os projetos atualmente em curso.
- IPS’ Technology and Industrial Management graduate course: a curriculum followup analysisPublication . Lourenço, Rodrigo Teixeira; Ferreira, Elsa; Duarte, Rogério; Gonçalves, Helena; Duarte, JoanaThe Technology and Industrial Management (T&IM) course of the Polytechnic Institute of Setúbal (IPS), Portugal, is a four year graduate course organized in trimesters with three course units per trimester [quarter]. In the last two trimesters [quarters] internships or real context projects prepare students for a smoother integration in the professional activity. From its beginning, in 2007, T&IM was designed for adults who develop a full-time professional activity in industrial companies, and needed to supplement their skills with those typical of managers and engineers. The b-learning methodology was adopted since it enabled the targeted students to better reconcile their academic, professional and family responsibilities. In 2010-2011 the first T&IM students concluded their graduate studies and, within IPS’ Integrated Management System, it was decided to monitor the suitability of the T&IM course curriculum. The following activities were undertaken: (a) data analysis, (b) satisfaction survey to current and graduate students, and (c ) focus groups with graduate students that had finished the course in 2010-2011. The data showed lower dropout numbers than those of IPS’ engineering courses. The survey showed good levels of satisfaction. Student satisfaction is high for curriculum related topics such as: (1) the course’s ability to develop transversal skills and (2) the course teaching methodology. Comparing graduate and current students survey results, the former group declares a higher overall satisfaction with the course. These results are consistent with those gathered from the focus group. During the focus group graduate students added that the skills acquired were comprehensive and appropriate to their understanding of how organizations actually operate. From the gathered results it is concluded that there is a good level of curriculum adequacy and student satisfaction, although there are “problem areas” and topics requiring further research.