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Balanced Scorecard: A Powerful Method to Improve the Management of Educational Institutions

2020Conference object Open access
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dc.contributor.authorPereira, José Miguel Costa Dias
dc.contributor.authorViegas, Vítor
dc.date.accessioned2021-01-05T15:57:26Z
dc.date.available2021-01-05T15:57:26Z
dc.date.issued2020
dc.descriptionTrabalho apresentado em 2nd International Academic Conference on Teaching, Learning and Education (TLE 2020), Novembro 2020; Munique, Alemanhapt_PT
dc.description.abstractTeaching, learning and education are the main activities related with any higher education institution (HEI), be they public or private. In this context, the balanced scorecard (BSC) is a powerful method that helps the successful application of performance measurements in terms of the efficiency of the programs, processes and people of any educational institution. The key performance indicators (KPI) are crucial indicators to translate the strategy into action, improving the synergies of all the people that contribute to management success. This paper underlines the importance of the BSC model in private, governmental and non-profit organizations highlighting its implementation in a HEI. In order to clarify the main concepts of the application of the BSC method in a HEI, a hypothetical institution (IPX) is considered and a set of strategic objectives are considered in terms of financial, clients, business, learning and growth perspectives. The key parameter indicators and the action plan are defined according to the HEI vision.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.urihttp://hdl.handle.net/10400.26/34585
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.subjectBSC Modelpt_PT
dc.subjectHigher Education Institutionspt_PT
dc.subjectKPIpt_PT
dc.subjectStrategypt_PT
dc.titleBalanced Scorecard: A Powerful Method to Improve the Management of Educational Institutionspt_PT
dc.typeconference object
dspace.entity.typePublication
person.familyNameDias Pereira
person.givenNameJosé Miguel Costa
person.identifier.ciencia-id6D1C-0FC6-F67C
person.identifier.orcid0000-0002-0183-132X
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublicatione1886b87-4ac6-44f4-9503-87b7c3049433
relation.isAuthorOfPublication.latestForDiscoverye1886b87-4ac6-44f4-9503-87b7c3049433

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