A carregar...
Publicação
Balanced Scorecard: A Powerful Method to Improve the Management of Educational Institutions
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 98.22 KB | Adobe PDF |
Orientador(es)
Resumo(s)
Teaching, learning and education are the main activities related with any higher education
institution (HEI), be they public or private. In this context, the balanced scorecard (BSC) is a
powerful method that helps the successful application of performance measurements in terms
of the efficiency of the programs, processes and people of any educational institution. The key
performance indicators (KPI) are crucial indicators to translate the strategy into action,
improving the synergies of all the people that contribute to management success. This paper
underlines the importance of the BSC model in private, governmental and non-profit
organizations highlighting its implementation in a HEI. In order to clarify the main concepts of
the application of the BSC method in a HEI, a hypothetical institution (IPX) is considered and a
set of strategic objectives are considered in terms of financial, clients, business, learning and
growth perspectives. The key parameter indicators and the action plan are defined according
to the HEI vision.
Descrição
Trabalho apresentado em 2nd International Academic Conference on Teaching, Learning and Education (TLE 2020), Novembro 2020; Munique, Alemanha
Palavras-chave
BSC Model Higher Education Institutions KPI Strategy