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Publication
Stress laboral na PSP
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Advisor(s)
Abstract(s)
O presente Estudo foi aplicado a profissionais da polícia do Comando Metropolitano de Lisboa da
PSP. O objectivo principal subjacente a este trabalho foi proceder à análise da problemática do
stress, nos profissionais da PSP que constituem a nossa amostra. Para tal, a metodologia utilizada
consistiu na aplicação de um conjunto de Questionários, designadamente, “Fontes de Stress”,
“Sintomas de Stress”, “Estratégias de Coping”, “Empenho Organizacional”, “Locus de Controlo”,
“Optimismo”, e por último os dados Sócio-demográficos.
O Questionário “Fontes de Stress”, comporta três dimensões de análise: “Falta de Recursos”,
“Problemas Organizacionais e Interpessoais” e “Stressores Policiais”. O Questionário “Sintomas de
Stress” é composto, igualmente, por três dimensões de análise: “Fadiga Física”, “Esgotamento
Cognitivo” e “Exaustão Emocional”. O Questionário “Estratégias de Coping” inclui duas dimensões:
“Evitamento” e “Coping Activo”. O Questionário “Locus de Controlo” envolve, igualmente, duas
dimensões: “Locus de Controlo Externo” e “Locus de Controlo Interno”. Os restantes
Questionários, são unidimensionais.
Os resultados obtidos, permitiram verificar que a dimensão das “Fonte de Stress” mais pontuada
pelos inquiridos, corresponde aos “Stressores Policiais” e, ao nível dos “Sintomas de Stress”, a
dimensão com mais incidência é a “Fadiga Física”. No que concerne às “Estratégias de Coping”
mais utilizadas pelos polícias, estas correspondem a Estratégias de “Coping Activo”. Os resultados
também demonstraram que, em termos médios, os polícias apresentam um “Empenho
Organizacional” moderado, onde a maioria manifesta a predominância de um tipo de “Locus de
Controlo Interno” e que se consideram Optimistas.
Este estudo comportou ainda a análise das correlações entre o conjunto das subescalas, bem
como a análise da influência de variáveis sócio-demográficas sobre as restantes variáveis em
análise.
This study was applied to professional police officers from Lisbon's Metropolitan Police (PSP). The main objective of this study was to examine the issue of stress on the PSP professionals that constitute our sample. To this end, the methodology consisted of a set of Questionnaires, namely "Sources of Stress", "Symptoms of Stress", "Coping Strategies”, “Organizational Commitment", "Locus of Control", "Optimism" and finally the socio-demographic data. The Questionnaire "Sources of Stress” comprises three dimensions of analysis: "Lack of Resources", "Interpersonal and Organizational Issues" and "Police Stressors”. The Questionnaire "Symptoms of Stress" is composed equally of three dimensions: "Physical Fatigue", "Cognitive Exhaustion" and "Emotional Exhaustion”. The Questionnaire "Coping Strategies" includes two dimensions: "Avoidance" and "Active Coping". The Questionnaire "Locus of Control" involves also two dimensions: "External Locus of Control" and "Internal Locus of Control”. The remaining questionnaires are unidimentional. The results reflected the view that the police respondents most punctuated dimension of “Source of Stress" is “Police Stressors", and at the level of “Symptoms of Stress”, the dimension with the highest incidence is “Physical Fatigue". With regard to "Coping Strategies" used by most police departments, these strategies correspond to "Active Coping". The results also showed that on average, the police have a moderate "Organizational Commitment", where the most expresses the predominance of one type of "Internal Locus of Control" and are considered Optimistic. This study also focuses the analysis of correlations between all the subscales, as well as analysis of the influence of socio-demographic variables on other variables in the analysis.
This study was applied to professional police officers from Lisbon's Metropolitan Police (PSP). The main objective of this study was to examine the issue of stress on the PSP professionals that constitute our sample. To this end, the methodology consisted of a set of Questionnaires, namely "Sources of Stress", "Symptoms of Stress", "Coping Strategies”, “Organizational Commitment", "Locus of Control", "Optimism" and finally the socio-demographic data. The Questionnaire "Sources of Stress” comprises three dimensions of analysis: "Lack of Resources", "Interpersonal and Organizational Issues" and "Police Stressors”. The Questionnaire "Symptoms of Stress" is composed equally of three dimensions: "Physical Fatigue", "Cognitive Exhaustion" and "Emotional Exhaustion”. The Questionnaire "Coping Strategies" includes two dimensions: "Avoidance" and "Active Coping". The Questionnaire "Locus of Control" involves also two dimensions: "External Locus of Control" and "Internal Locus of Control”. The remaining questionnaires are unidimentional. The results reflected the view that the police respondents most punctuated dimension of “Source of Stress" is “Police Stressors", and at the level of “Symptoms of Stress”, the dimension with the highest incidence is “Physical Fatigue". With regard to "Coping Strategies" used by most police departments, these strategies correspond to "Active Coping". The results also showed that on average, the police have a moderate "Organizational Commitment", where the most expresses the predominance of one type of "Internal Locus of Control" and are considered Optimistic. This study also focuses the analysis of correlations between all the subscales, as well as analysis of the influence of socio-demographic variables on other variables in the analysis.
Description
Dissertação de Mestrado em Segurança e Higiene no Trabalho
Keywords
Stress Coping Locus de controlo Empenho Optimismo Locus of control Commitment Optimism MSHT
Citation
Publisher
Escola Superior de Ciências Empresariais