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Gestão de Recursos Humanos Satisfação dos Agentes face aos Comandantes de Esquadra
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Abstract(s)
O desempenho de qualquer organização reflecte a contribuição dada pelas pessoas que a constituem, sendo que acrescenta o autor que esta contribuição resulta da gestão dessas mesmas pessoas e do investimento que é feito no seu desenvolvimento (Gomes, 2008). Perante isto podemos afirmar que numa organização encontramos vários elementos que se afirmam como determinantes para a concretização dos objectivos traçados. No entanto existe um que se assume mais importante que todos os outros: as pessoas. Sendo a Polícia de Segurança Pública constituída por cerca de 23000 elementos (à data actual), esta importância do factor humano é evidente.
A satisfação e motivação de todas estas pessoas torna-se primordial para a materialização de uma missão institucional definida. Na concepção de Marques (2009) esta satisfação no trabalho é fruto da percepção que cada indivíduo tem do universo organizacional.
Os objectivos deste estudo são avaliar o grau de satisfação dos agentes, os quais têm atribuído a árdua tarefa executiva, de carácter operacional. Para esta avaliação recorremos a aplicação de questionários e entrevistas, com o objectivo de revelar não só o nível de satisfação destes elementos, como também clarificar os comportamentos adoptados pelos comandantes de esquadra, em matéria de gestão de pessoas.
A nível metodológico, os resultados atingidos decorreram directamente da aplicação do questionário baseado no modelo de “Escala de avaliação do estilo gerencial” (Melo, 2004). Estes resultados foram consolidados através do aprofundamento qualitativo baseado na técnica de entrevista, entroncado a montante na discussão teórica e conceptual mantida, e na sua análise crítica subsequente. Como resultados esperados salienta-se a percepção do nível de satisfação dos agentes face ao seu comandante de esquadra. Para além deste resultado procurámos ainda trabalhar o desenho do perfil comportamental de cada comandante.
The performance of any organization reflects the contribution made by the people who constitute it. Moreover, the author states that this has resulted in the management of those same people and the investment made in their development (Gomes,2008). Given this fact, we can say that in an organization we find several elements that are determinant in the achievement of their objectives, however there is one that is more important than the others: the people. Being Polícia de Segurança Pública composed by 23000 elements (up to this date / until present), this importance of the human factor is evident. Satisfaction and motivation of all these people becomes paramount for the realization of a defined institutional mission. In Marques’s (2009) conception, job satisfaction is the result of the perception that each individual has of the organizational universe. The objective of this study is to evaluate/ assess the degree of satisfaction of Agents, which have been assigned the arduous executive task of operational character. For this evaluation, we resorted to the use of questionnaires and interviews, with the aim of revealing not only the level of satisfaction of these elements, as well as/ but also clarifying the behaviors adopted by Police Station Commanders in the field of people management. Methodologically, these results derived directly from the questionnaire based on the model presented by Melo (2004), entitled “Escala de avaliação do estilo gerencial” (“Evaluation scale for management style”). These results were consolidated by qualitative analysis, based on the interview technique, rooted in theoretical discussion and conceptually maintained, and its subsequent critical analysis. As expected results we would like to highlight the perceived level of satisfaction of Agents regarding their Police Station Commander. Beyond this result, we also tried to work the design of the behavioral profile of each commander.
The performance of any organization reflects the contribution made by the people who constitute it. Moreover, the author states that this has resulted in the management of those same people and the investment made in their development (Gomes,2008). Given this fact, we can say that in an organization we find several elements that are determinant in the achievement of their objectives, however there is one that is more important than the others: the people. Being Polícia de Segurança Pública composed by 23000 elements (up to this date / until present), this importance of the human factor is evident. Satisfaction and motivation of all these people becomes paramount for the realization of a defined institutional mission. In Marques’s (2009) conception, job satisfaction is the result of the perception that each individual has of the organizational universe. The objective of this study is to evaluate/ assess the degree of satisfaction of Agents, which have been assigned the arduous executive task of operational character. For this evaluation, we resorted to the use of questionnaires and interviews, with the aim of revealing not only the level of satisfaction of these elements, as well as/ but also clarifying the behaviors adopted by Police Station Commanders in the field of people management. Methodologically, these results derived directly from the questionnaire based on the model presented by Melo (2004), entitled “Escala de avaliação do estilo gerencial” (“Evaluation scale for management style”). These results were consolidated by qualitative analysis, based on the interview technique, rooted in theoretical discussion and conceptually maintained, and its subsequent critical analysis. As expected results we would like to highlight the perceived level of satisfaction of Agents regarding their Police Station Commander. Beyond this result, we also tried to work the design of the behavioral profile of each commander.
Description
Keywords
satisfação gestão de recursos humanos liderança comportamentos comandantes de esquadra agentes