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Publication
Monitorizar e Analisar o Stress em Organizações Públicas no Setor da Saúde
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 4.08 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Enquadramento: O aumento do volume de trabalho em
condições adversas e com problemas de saúde associados,
tem levado a um incremento do distress nas organizações,
contribuindo para o presenteísmo e absentismo. Estas
condições afetam negativamente a produtividade da
organização. Considerando esta problemática colocou-se a
questão sobre, de que forma a monitorização do stress,
associada à promoção do awareness, contribui para o
aumento da eficiência da organização.
Metodologia: Estudo aplicado, descritivo e de abordagem
metodológica mista, com um estudo de síntese de evidência
através de revisão sistemática de literatura, abordagem
qualitativa com recurso ao estudo de caso numa organização
pública do setor da saúde e entrevistas semiestruturadas, e
abordagem quantitativa através aplicação de questionários.
Dados qualitativos analisados com recurso a análise de
conteúdo e realização de análise descritiva dos dados
quantitativos recolhidos.
Resultados: Desenvolveu-se o Modelo de Monitorização e
Diagnóstico Preventivo, assente na Teoria Geral dos
Sistemas, Teoria Gestalt e Teoria Cibernética,
complementado com uma abordagem BizDevOps e tendo
por base o paradigma da Saúde 4.0. Foram identificados um
conjunto de indicadores para uma monitorização
multidimensional do contexto laboral, conteúdo laboral e
características de saúde do colaborador. Foram obtidas 353
respostas a questionários e realizadas 4 entrevistas semiestruturadas, com validação da pertinência da
monitorização do stress e das dimensões do modelo.
Conclusões: O modelo permitiu aferir que a monitorização
na organização, a promoção do bem-estar e o aumento do
awareness são promotores de uma maior produtividade e
satisfação dos colaboradores. Sugere-se a operacionalização
do modelo para validar a replicabilidade do mesmo.
Background: The increased workload under adverse conditions and associated health problems has increased organisational distress, contributing to presenteeism and absenteeism. These conditions negatively affect the organization's productivity. Considering this issue, the question arose about how stress monitoring, associated with promoting awareness, increases the organization's efficiency. Methodology: An applied and descriptive study, with a mixed methodological approach, with a study of synthesis of evidence through a systematic literature review, a qualitative approach using a case study in a public organization in the health sector and semi-structured interviews, and a quantitative approach through the application of questionnaires. Qualitative data was analysed using content and descriptive analysis of the collected quantitative data. Results: The Monitoring and Preventive Diagnosis Model was developed based on the General Systems Theory, Gestalt Theory and Cybernetic Theory, complemented with a BizDevOps approach and based on the Health 4.0 paradigm. Indicators were identified for multidimensional monitoring of the work context, work content and employee health characteristics. Three hundred fifty-three answers to questionnaires were obtained, and four semi-structured interviews were carried out, with validation of the pertinence of monitoring stress and the dimensions of the MPDM. Conclusions: The model made it possible to verify that monitoring the organization, promoting well-being and increasing awareness are promoters of greater productivity and employee satisfaction. It is suggested to operationalize the model to validate its replicability.
Background: The increased workload under adverse conditions and associated health problems has increased organisational distress, contributing to presenteeism and absenteeism. These conditions negatively affect the organization's productivity. Considering this issue, the question arose about how stress monitoring, associated with promoting awareness, increases the organization's efficiency. Methodology: An applied and descriptive study, with a mixed methodological approach, with a study of synthesis of evidence through a systematic literature review, a qualitative approach using a case study in a public organization in the health sector and semi-structured interviews, and a quantitative approach through the application of questionnaires. Qualitative data was analysed using content and descriptive analysis of the collected quantitative data. Results: The Monitoring and Preventive Diagnosis Model was developed based on the General Systems Theory, Gestalt Theory and Cybernetic Theory, complemented with a BizDevOps approach and based on the Health 4.0 paradigm. Indicators were identified for multidimensional monitoring of the work context, work content and employee health characteristics. Three hundred fifty-three answers to questionnaires were obtained, and four semi-structured interviews were carried out, with validation of the pertinence of monitoring stress and the dimensions of the MPDM. Conclusions: The model made it possible to verify that monitoring the organization, promoting well-being and increasing awareness are promoters of greater productivity and employee satisfaction. It is suggested to operationalize the model to validate its replicability.
Description
Keywords
Awareness Stress Produtividade Conforto bem-estar