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O Desenvolvimento Sustentável e a Gestão da Qualidade numa autarquia local. Estudo de caso da Freguesia de Vila Franca de Xira.
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Abstract(s)
Neste trabalho final de mestrado, em formato de projeto, são apresentados os procedimentos adotados para a implementação de um sistema de gestão da qualidade, como parte integrante do modelo de desenvolvimento local sustentável, numa autarquia local.
O estudo foi realizado segundo a metodologia de estudo de caso, com recurso a inquéritos, tendo como pano de fundo a articulação de três normativos criados no âmbito da UE: a) os princípios da CAF, aplicados ao processo de autoavaliação da gestão da Freguesia de Vila Franca de Xira; b) o contributo da Estratégia Nacional para o Desenvolvimento Sustentável, com destaque para a relevância das suas linhas de orientação estratégica na gestão autárquica, designadamente para a gestão da qualidade na administração pública; c) as linhas de orientação do eGoverno, nomeadamente as preconizadas no Plano da “Administração em linha i2010”.
Os resultados do estudo evidenciaram a importância da obtenção de capacitação institucional e das vantagens da participação e da interligação com os atores institucionais e individuais, das esferas social, económica, cultural e política. Destacam, também, a vantagem da criação de infraestrutura digital, por permitir a maximização de resultados, transparência e rapidez no fornecimento da informação.
Por fim, apresenta-se uma proposta de modelo de gestão autárquica, ancorado na articulação dos três normativos atrás referidos, de funcionamento dinâmico e interativo, visando a participação e inclusão dos atores locais.
This master’s thesis, in project format, reports the proceedings adopted for the implementation of a quality management system, as part of a sustainable development model, at local level. The study followed the case study methodology, using surveys as research methods, and was anchored in the interrelation between three joint regulatory documents created within the EU: a) the CAF (Common Assessment Framework) principles applied to the self-evaluation process of Vila Franca de Xira´s Autarchy; b) the contribution received from the national strategy for sustainable development (ENDS), highlighting the relevance of its strategic guidelines for the autarchy management, particularly in the scope of quality management in public administration; c) the eGoverno guidelines of UMIC (Agency for the knowledge society), particularly those envisaged in the Plan i2010 eGoverno. The results of the study highlight the importance of building institutional capacity and of the advantages offered by the interrelation and participation of individual and institutional partners from the social, economic, cultural and political spheres. The added value obtained by the creation of a digital infrastructure, which allowed for the maximization of results, transparency and effectiveness in making information available, is also stressed. Finally, this study presents a dynamic and interactive model for autarchy management, aimed at being inclusive and participatory, anchored in the three above mentioned regulatory documents and their interrelation.
This master’s thesis, in project format, reports the proceedings adopted for the implementation of a quality management system, as part of a sustainable development model, at local level. The study followed the case study methodology, using surveys as research methods, and was anchored in the interrelation between three joint regulatory documents created within the EU: a) the CAF (Common Assessment Framework) principles applied to the self-evaluation process of Vila Franca de Xira´s Autarchy; b) the contribution received from the national strategy for sustainable development (ENDS), highlighting the relevance of its strategic guidelines for the autarchy management, particularly in the scope of quality management in public administration; c) the eGoverno guidelines of UMIC (Agency for the knowledge society), particularly those envisaged in the Plan i2010 eGoverno. The results of the study highlight the importance of building institutional capacity and of the advantages offered by the interrelation and participation of individual and institutional partners from the social, economic, cultural and political spheres. The added value obtained by the creation of a digital infrastructure, which allowed for the maximization of results, transparency and effectiveness in making information available, is also stressed. Finally, this study presents a dynamic and interactive model for autarchy management, aimed at being inclusive and participatory, anchored in the three above mentioned regulatory documents and their interrelation.
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Keywords
Gestão Autárquica Desenvolvimento Sustentável Gestão da Qualidade Participação Management Autarchy Sustainable Development Quality Management Participation