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Advisor(s)
Abstract(s)
Tantas vezes confundido com o INEM, o serviço 112 constitui-se como o principal canal de acesso do cidadão a todos os serviços de resposta à emergência, para a prestação do necessário socorro em situações que requerem a intervenção desses serviços.
Na verdade, por trás de uma simples chamada 112 encontra-se um conjunto complexo de procedimentos e regras que têm que ser executados e respeitados, a fim de garantir que, quem dele realmente precisa, tem o socorro adequado à situação com que se depara.
O presente trabalho tem por objectivo descrever todo o processo de atendimento e tratamento das chamadas de emergência para o 112, actualmente, em Portugal.
Often mistaken with the Medical Emergency Services, the 112 service is the main mean of access of the citizen access to all emergency response services, to provide the necessary help in situations that require the intervention of these services. In fact, behind a simple 112 call there is a complex set of procedures and rules that have to be executed and respected, in order to ensure that, the ones that it really need it, have the appropriate relief in the situation they are facing. The present work aims to describe the whole process of 112 calls handling in Portugal nowadays.
Often mistaken with the Medical Emergency Services, the 112 service is the main mean of access of the citizen access to all emergency response services, to provide the necessary help in situations that require the intervention of these services. In fact, behind a simple 112 call there is a complex set of procedures and rules that have to be executed and respected, in order to ensure that, the ones that it really need it, have the appropriate relief in the situation they are facing. The present work aims to describe the whole process of 112 calls handling in Portugal nowadays.
Description
Keywords
112 Emergência Chamada Funcionamento Modelo Resposta Validação Localização Tipificação Caracterização