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Abstract(s)
A presente investigação tem por objeto de estudo a implementação de um Sistema de Apoio à Decisão na Direção de Infraestruturas da Força Aérea, para melhorar as decisões de investimento em infraestruturas. O objetivo é a avaliação de medidas de atuação que facilitem essa implementação, face ao ambiente interno desta Direção. Foca-se um aspeto particular destes Sistemas de Apoio à Decisão: os principais indicadores que caracterizam as infraestruturas (delimitadas, neste estudo, aos edifícios). Assim, começa-se por identificar, numa revisão da literatura, alguns indicadores (Condição, Funcionalidade e Dependência da Missão), teoricamente robustos e com aplicação prática, que podem servir como modelo de referência para um futuro sistema a implementar na Direção de Infraestruturas. Utilizando um raciocínio indutivo e uma estratégia de investigação qualitativa, suportada em seis entrevistas semi-estruturadas, aplicadas a uma amostra empírica intencional, analisa-se a pertinência destes indicadores, concluindo-se que são válidos para o caso específico desta Direção. Subsequentemente, utilizando a mesma metodologia, determinam-se os aspetos potencialmente condicionantes no ambiente interno atual desta Direção (nomeadamente, recursos humanos, recursos tecnológicos e cultura organizacional), assim como medidas de atuação nos mesmos, que facilitam uma futura implementação destes indicadores.
This investigation relates to the implementation of a Decision Support System in the Infrastructures Directorate of the Air Force, in order to improve investment decisions regarding infrastructures. The objective is the evaluation of measures that could facilitate that implementation, taking into consideration the internal environment of the Directorate. The investigation focuses on a specific aspect of these Decision Support Systems: the Key Performance Indicators that characterize infrastructures (which are delimited, in this study, to buildings). It begins with a literature review, in which is identified a set of indexes (Condition, Functionality, and Mission Dependency), theoretically robust and with practical application, that could serve as framework in a future system in the Infrastructures Directorate. Using an inductive reasoning process and a qualitative investigation strategy, supported in six semi-structured interviews applied to an intentional empirical sample, the pertinence of these indexes is evaluated, leading to the conclusion that they are valid for the specific case of the Directorate. Subsequently, using the same methodology, the investigation determines the potential constraints in the current internal environment of the Directorate (specifically, human resources, technological resources and organizational culture), and measures to be taken in each one, to facilitate the future implementation of these indexes.
This investigation relates to the implementation of a Decision Support System in the Infrastructures Directorate of the Air Force, in order to improve investment decisions regarding infrastructures. The objective is the evaluation of measures that could facilitate that implementation, taking into consideration the internal environment of the Directorate. The investigation focuses on a specific aspect of these Decision Support Systems: the Key Performance Indicators that characterize infrastructures (which are delimited, in this study, to buildings). It begins with a literature review, in which is identified a set of indexes (Condition, Functionality, and Mission Dependency), theoretically robust and with practical application, that could serve as framework in a future system in the Infrastructures Directorate. Using an inductive reasoning process and a qualitative investigation strategy, supported in six semi-structured interviews applied to an intentional empirical sample, the pertinence of these indexes is evaluated, leading to the conclusion that they are valid for the specific case of the Directorate. Subsequently, using the same methodology, the investigation determines the potential constraints in the current internal environment of the Directorate (specifically, human resources, technological resources and organizational culture), and measures to be taken in each one, to facilitate the future implementation of these indexes.
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Keywords
Sistemas de apoio à decisão Gestão de infraestruturas Indicadores Edifícios Ambiente interno da organização Decision support systems Facilities asset management Key performance indicators Buildings Internal environment of the organization