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Advisor(s)
Abstract(s)
The research discussed in this thesis explores the topic of
informational privacy and service design from a designerly
ethical perspective. The main research objective is to
establish solid ethical foundations for the integration of
informational privacy into the practice of service design. To
this end, we propose a privacy ethical framework for
service design. The framework, composed of 10
implementable principles, provides service designers with
the conceptual tools to consider informational privacy in
their work. The first step in the research is to define an
approach to service design through the lenses of
interactions. We discuss the role that service design has in
contemporary societies defined by liquid and flexible
interactions and services. Building on our research and a
literature review, we suggest our operative definition of
service design which allows to consider informational
privacy concerns. Then, we delve into the topic of
informational privacy for service design, and we assess why
privacy should be a concern for service designers. Through
a comparative analysis of different alternatives, we sustain
that informational privacy for service design should have an
ethical nature. In particular, information ethics and its idea
that ‘I am my data’ are particularly prone to sustain a
designerly understanding of, and approach to, informational
privacy within service design. The privacy ethical
framework for service design embodies the outcome of our
research about the ethical foundations of informational
privacy for service design. In the second part of the
dissertation, we comment on a project that implements the
framework into a real design product. We prototyped and
tested the design of an instant messaging app for privacyenhancing
interactions to show that the framework is an
operative tool to help service designers to design for people
and their information.
Description
Keywords
Data protection Ethics Human-centered design Privacy Service design