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Conflict management strategies used by Portuguese nurse managers

2020Journal article Open access
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dc.contributor.authorMartins, MM
dc.contributor.authorTrindade, Letícia De Lima
dc.contributor.authorVandresen, Lara
dc.contributor.authorAmestoy, Simone Coelho
dc.contributor.authorPrata, Ana Paula
dc.contributor.authorVilela, Carlos
dc.date.accessioned2022-10-19T10:53:56Z
dc.date.available2022-10-19T10:53:56Z
dc.date.issued2020
dc.description.abstractObjectives: to analyze the perception and conflict management strategies used by nurses in the management of people in Portuguese health services. Methods: descriptive, correlational study, carried out in Portuguese health services, with an intentional non-probabilistic sample, totaling 95 nurse managers. A questionnaire and Conflict Management Scale were used, analyzing the variables of managerial activities and conflict management, with the aid of software. Results: it was identified that 60% of the managers, report having to mediate conflicts daily, and the majority report adopting dialogue in conduct. However, through the Kruskal-Wallis test, it was shown that enforcement strategies in conflict management prevail (p = 0.008), with collaborative ones being more restricted to monthly intervals (p = 0.049). Conclusions: managers perceive the importance of collaboration in the mediation of conflicts, however, in their daily lives; they tend to maintain imposing behaviors, signaling for a little transformational leadership style.pt_PT
dc.description.abstractObjetivos: analisar a percepção e estratégias de gerenciamento de conflitos utilizadas por enfermeiros na gestão de pessoas em serviços de saúde portugueses. Métodos: estudo descritivo, correlacional, realizado em serviços de saúde portugueses, com amostra não probabilística intencional, totalizando 95 enfermeiros gestores. Utilizou-se um questionário e Escala de Gestão de Conflitos, sendo analisadas as variáveis de atividades gerenciais e de gestão de conflitos, com auxílio de software. Resultados: identificou-se que 60% dos gestores referem ter que mediar conflitos diariamente, e a maioria relata adotar o diálogo na conduta. Entretanto, mediante teste Kruskal-Wallis, evidenciou-se que prevalecem as estratégias de imposição na gestão de conflitos (p = 0,008), sendo as colaborativas mais restritas à periodicidade mensal (p = 0,049). Conclusões: os gestores percebem a importância da colaboração na mediação dos conflitos, contudo, no cotidiano, tendem a manter as condutas impositivas, sinalizando para um estilo de liderança pouco transformacionalpt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationMartins, M.M., Trindade, L.L., Vandresen, L., Amestoy, S.C., Prata, A.P., & Vilela, C. (2020). Conflict management strategies used by portuguese nurse managers. Revista Brasileira de Enfermagem, 73(Suppl. 6), e20190336.pt_PT
dc.identifier.doi10.1590/0034-7167-2019-0336pt_PT
dc.identifier.eissn1984-0446
dc.identifier.urihttp://hdl.handle.net/10400.26/41981
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherAssociação Brasileira de Enfermagempt_PT
dc.relation.publisherversionhttp://dx.doi.org/10.1590/0034-7167-2019-0336pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectNursingpt_PT
dc.subjectHealth Services Administrationpt_PT
dc.subjectHealth Managementpt_PT
dc.subjectHealth Managerpt_PT
dc.subjectLeadershippt_PT
dc.titleConflict management strategies used by Portuguese nurse managerspt_PT
dc.title.alternativeEstratégias de gestão de conflitos utilizadas por enfermeiros gestores portuguesespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.issuesuppl 6pt_PT
oaire.citation.titleRevista Brasileira de Enfermagempt_PT
oaire.citation.volume73pt_PT
person.familyNameMartins
person.familyNameTrindade
person.familyNameVandresen
person.familyNameAmestoy
person.familyNamePrata
person.familyNameLopes Vilela
person.givenNameMaria Manuela
person.givenNameLetícia de Lima
person.givenNameLara
person.givenNameSimone
person.givenNameAna Paula
person.givenNameAntónio Carlos
person.identifier.ciencia-id3A1D-066F-1F85
person.identifier.ciencia-id8B13-14CE-A6F3
person.identifier.ciencia-id2A10-A8E0-D1F0
person.identifier.orcid0000-0003-1527-9940
person.identifier.orcid0000-0002-7119-0230
person.identifier.orcid0000-0002-1389-7932
person.identifier.orcid0000-0001-8310-2157
person.identifier.orcid0000-0001-7552-9716
person.identifier.orcid0000-0002-7072-0359
person.identifier.ridK-4369-2013
person.identifier.ridT-4597-2017
person.identifier.scopus-author-id55044850200
person.identifier.scopus-author-id16069683500
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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