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Publication
Strategies for increase satisfaction with nursing care in hospitalized children: a Delphi study
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Advisor(s)
Abstract(s)
Introduction: Satisfaction with nursing care in the area of hospitalized children is poorly studied. The
investigation has been focused on satisfaction predictors and components therefore it is essential to
identify strategies that promote satisfaction.
Materials and method: A cross-sectional, observational and exploratory-descriptive study was carried out. It aims to identify the strategies described by nurses that contribute to increasing the satisfaction of school aged children and their parents with hospitalization. The delphi panel was used as a data collection technique and, as data analysis techniques, content analysis (in round 1) and descriptive statistics (round 2) were used. The study was applied between November 2018 and February 2019 to a sample of 90 nurses from 6 health institutions, after obtaining a positive feedback from the respective ethics commissions.
Results: A response rate of 52% (n = 47) was obtained in round 1 and 47% (n = 42) in round 2. In round 1, 13 strategies were identified in relation to children, which reached consensus in round 2, being mainly directed to the transmission of information, family involvement, play and pain relief. Regarding parents, 12 strategies were identified by consensus in round 2.
Discussion: Family involvement and the transmission of information are areas of intervention that have been identified in both groups.
Conclusion: It was possible to determine nursing interventions that could promote an increase in the satisfaction of children and parents, focused primarily on information and family support and involvement.
Materials and method: A cross-sectional, observational and exploratory-descriptive study was carried out. It aims to identify the strategies described by nurses that contribute to increasing the satisfaction of school aged children and their parents with hospitalization. The delphi panel was used as a data collection technique and, as data analysis techniques, content analysis (in round 1) and descriptive statistics (round 2) were used. The study was applied between November 2018 and February 2019 to a sample of 90 nurses from 6 health institutions, after obtaining a positive feedback from the respective ethics commissions.
Results: A response rate of 52% (n = 47) was obtained in round 1 and 47% (n = 42) in round 2. In round 1, 13 strategies were identified in relation to children, which reached consensus in round 2, being mainly directed to the transmission of information, family involvement, play and pain relief. Regarding parents, 12 strategies were identified by consensus in round 2.
Discussion: Family involvement and the transmission of information are areas of intervention that have been identified in both groups.
Conclusion: It was possible to determine nursing interventions that could promote an increase in the satisfaction of children and parents, focused primarily on information and family support and involvement.
Description
Under a CC BY-NC-ND licence: https://creativecommons.org/licenses/by-nc-nd/3.0/es/deed.en
Keywords
Child Hospitalization Nursing
Citation
Loureiro, F. y Charepe, Z. 2021. Estrategias para aumentar la satisfacción de los cuidados de enfermería de niños hospitalizados: panel Delphi . Enfermería Global. 20, 2 (abr. 2021), 129–175. DOI:https://doi.org/10.6018/eglobal.429701
Publisher
Servicio de Publicaciones - Universidad de Murcia