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Caracterização das tecnologias de suporte à gestão logística nas empresas de distribuição de medicamentos
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Abstract(s)
Nos últimos anos e agravado pela crise económica atual, o setor farmacêutico sofreu profundas alterações, assistindo-se por isso a uma transferência de stock das farmácias para os distribuidores, passando estes também a desempenhar a função de armazenistas. Este fator obrigou a uma adaptação destes, de modo a torna-los capazes de responderem eficazmente às exigências do mercado, nomeadamente no que concerne à disponibilidade dos produtos e à sua entrega no tempo certo e nas condições adequadas e acordadas.
A presente Dissertação de Mestrado enquadra-se no âmbito do Mestrado em Ciências Empresariais Ramo Gestão Logística e teve como pergunta de partida em que medida as constantes alterações legislativas relativas ao setor do medicamento, bem como o agravamento da crise económica no país, tiveram impacto nas Tecnologias de Suporte à Gestão Logística utilizadas nas empresas de Distribuição de Medicamentos, por forma a que estas se mantenham competitivas no mercado.
A Dissertação tem como objetivo geral a análise dos processos de modernização tecnológica, no setor da Distribuição por Grosso de Medicamentos, face à forte regulação do setor e à conjuntura económica do país. Como objetivos específicos pretende-se caracterizar o contexto do setor do medicamento na atualidade; identificar e caracterizar as Ferramentas Logísticas utilizadas no setor da Distribuição por Grosso de Medicamentos; caracterizar a estratégia da utilização das Ferramentas Logísticas no contexto económico atual e verificar se existe uma concordância entre a utilização teórica das Ferramentas Logísticas, face à aplicabilidade prática nas organizações.
Concluiu-se que as Ferramentas Logísticas desempenham um papel fulcral nas organizações de Distribuição por Grosso de Medicamentos, estando estas associadas a uma maior produtividade e otimização de todas as atividades das organizações. Verificou-se de uma forma transversal, que as empresas de Distribuição por Grosso de Medicamentos estão a aplicar os conceitos Lean para a distribuição dos seus produtos, obtendo melhores resultados. Por fim, conclui-se que a crise económica acelerou a implementação de novas Ferramentas Logísticas e de Otimização, na medida em que as organizações procuram investir permanentemente na modernização das Ferramentas Logísticas, com o objetivo de diminuírem o desperdício, a ocorrência de erros e aumentarem o lucro.
In the past years, affected by the current economic crisis, the pharmaceutical sector suffered deep changes causing transfers of stock from the pharmacies to the distributors and causing distributors to manage and keep the stock. This factor made distributors adapt in order to be capable to effectively answer to the market demands, in particular, product availability and timely, correct, accorded delivery. This Master’s Thesis is encompassed in the Master’s Degree in Business Sciences, Logistics Management Specialization, and evaluated as a starting question in what way the constant legislative changes to the medicinal sector, along with the worsening of the country’s economic crisis, had an impact in the Support Technologies for Logistics Management used by the medicinal distribution companies, such that they can stay competitive in the market. The Thesis’ main goal is the analysis of the processes of technologic modernization in the sector of wholesale distribution of medicinal products, in face of strong sector regulation and the country’s economic conjuncture. As particular goals, the thesis characterizes the context of the medicinal sector in current times; identifies and characterizes the logistic tools used in the sector of wholesale distribution of medicinal products; characterizes the use strategy of logistic tools in the current economic context and verifies if there is an accordance between the theoretical use of the logistic tools, faced with the practical applicability in organizations. The Thesis concluded that the logistic tools play a key role in the organizations of wholesale distribution of medicinal products, being associated with a bigger productivity and optimization of all activities in the organizations. It was transversally verified that the companies of wholesale distribution of medicinal products are applying Lean concepts in their product distribution, obtaining better results. Finally, it was concluded that the economic crisis accelerated the implementation of new logistic and optimization tools, in the way that organizations seek to permanently invest in the modernization of logistic tools as to decrease waste and errors, and as to increase profit.
In the past years, affected by the current economic crisis, the pharmaceutical sector suffered deep changes causing transfers of stock from the pharmacies to the distributors and causing distributors to manage and keep the stock. This factor made distributors adapt in order to be capable to effectively answer to the market demands, in particular, product availability and timely, correct, accorded delivery. This Master’s Thesis is encompassed in the Master’s Degree in Business Sciences, Logistics Management Specialization, and evaluated as a starting question in what way the constant legislative changes to the medicinal sector, along with the worsening of the country’s economic crisis, had an impact in the Support Technologies for Logistics Management used by the medicinal distribution companies, such that they can stay competitive in the market. The Thesis’ main goal is the analysis of the processes of technologic modernization in the sector of wholesale distribution of medicinal products, in face of strong sector regulation and the country’s economic conjuncture. As particular goals, the thesis characterizes the context of the medicinal sector in current times; identifies and characterizes the logistic tools used in the sector of wholesale distribution of medicinal products; characterizes the use strategy of logistic tools in the current economic context and verifies if there is an accordance between the theoretical use of the logistic tools, faced with the practical applicability in organizations. The Thesis concluded that the logistic tools play a key role in the organizations of wholesale distribution of medicinal products, being associated with a bigger productivity and optimization of all activities in the organizations. It was transversally verified that the companies of wholesale distribution of medicinal products are applying Lean concepts in their product distribution, obtaining better results. Finally, it was concluded that the economic crisis accelerated the implementation of new logistic and optimization tools, in the way that organizations seek to permanently invest in the modernization of logistic tools as to decrease waste and errors, and as to increase profit.
Description
Dissertação de Mestrado em Ciências Empresariais - Ramo Gestão Logística
Keywords
Ferramentas logísticas Inovação Lean Otimização Distribuição de medicamentos Logistics tools Innovation Optimization Medicinal distribution
Citation
Publisher
Escola Superior de Ciências Empresariais