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O Impacto da Avaliação de Desempenho na Motivação e no Engagement dos Trabalhadores da ACS
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Abstract(s)
A ACS, empresa angolana de telecomunicações, tem vindo a identificar problemas com a Avaliação de Desempenho dos colaboradores, nos últimos dois anos. Segundo o feedback recolhido, devem-se pelo facto de haver subjetividade, falta de definição dos objetivos e falta de participação ativa dos avaliados, o que tem desmotivado os trabalhadores e reduzidos os seus níveis de engagement.
É objetivo deste projeto analisar o impacto da Avaliação de Desempenho na motivação e no engagement dos colaboradores, propondo um plano concreto de intervenção para estas áreas.
O presente Projeto aplicado, do qual também faz parte uma investigação com recurso a questionário, pretende contribuir para a literatura sobre os constructos em análise, com foco específico na área da consultoria em gestão de desempenho. Em termos teóricos, pretende-se contribuir para a literatura sobre os conceitos de Avaliação de Desempenho, motivação e o engagement, no contexto organizacional angolano. O objetivo na prática, consiste em melhorar o processo de Avaliação de Desempenho, aumentar a motivação e engagement na ACS.
Framework: ACS, a telecommunications company, has been Identifying problems with employee performance appraisals over the the last two years. According to the feedback gathered, this is due to subjectivity, lack of definition of objectives and lack of active participation by the appraisees, which has demotivated workers and reduced their levels of engagement. Methodology: The purpose of this project is to examine how Performance Appraisal influences employees motivation and engagement, while also presenting a concrete plan of ation to address these dimensions. Contributions: This project, which also includes research which Also includes research using a questionnaire, aims to contribute to the literature on the constructs being analysed, with a specific focus on the area of consultancy in performance management. In theoretical terms, the aim is to contribute to the literature on the concepts of performance evaluation, motivation and engagement in the Angolan organisational context. In practical terms, the aim is to improve performance appraisal practices in order to increase the level of motivation and engagement in the ACS.
Framework: ACS, a telecommunications company, has been Identifying problems with employee performance appraisals over the the last two years. According to the feedback gathered, this is due to subjectivity, lack of definition of objectives and lack of active participation by the appraisees, which has demotivated workers and reduced their levels of engagement. Methodology: The purpose of this project is to examine how Performance Appraisal influences employees motivation and engagement, while also presenting a concrete plan of ation to address these dimensions. Contributions: This project, which also includes research which Also includes research using a questionnaire, aims to contribute to the literature on the constructs being analysed, with a specific focus on the area of consultancy in performance management. In theoretical terms, the aim is to contribute to the literature on the concepts of performance evaluation, motivation and engagement in the Angolan organisational context. In practical terms, the aim is to improve performance appraisal practices in order to increase the level of motivation and engagement in the ACS.
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Keywords
Projeto aplicado Avaliação de desempenho Motivação Comprometimento