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IPS’ Technology and Industrial Management graduate course: an improvement process

2015Journal article Open access
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dc.contributor.authorFerreira, Elsa
dc.contributor.authorLourenço, Rodrigo Teixeira
dc.contributor.authorDuarte, Rogério
dc.contributor.authorDuarte, Joana
dc.contributor.authorGonçalves, Helena
dc.date.accessioned2022-02-10T11:14:03Z
dc.date.available2022-02-10T11:14:03Z
dc.date.issued2015
dc.description.abstractThe key activities to achieve quality (satisfaction of needs and expectations of customers) move increasingly to the previous phases to service delivery and particularly to the organization's interface with the market, where the most appropriate techniques and methodologies will have to identify what customers want, and perceive the quality and what features the services must have, as well as the price they are willing to pay. The Technology and Industrial Management (TIG) course of Polytechnic Institute of Setúbal, Portugal (IPS), is a four year graduate course organized by quarters with three courses per quarter. In the last two quarters internships or real context projects prepare students for a smoother integration in the professional activity. From its beginning, in 2007, TIG was designed for active adults who develop their professional activity in industrial entities, and need to supplement their skills with those of managers and engineers. The B-learning methodology was adopted since it enabled the targeted students to better reconcile their academic, professional and family responsibilities. In 2010-2011 the first TIG students concluded their graduate studies and, within IPS’ Integrated Management System, it was decided to monitor the suitability of the TIG course curriculum. There is, then, the question of what is and what is intended for an technology course, to an active adults in a region like Setúbal and in a polytechnic . This question corresponds to the first phase of QFD, where is therefore necessary to define the characteristic parameters of each profile that meet the expectations and needs of students and other stakeholders. If the question of the requirements of the course interacts with the objectives of the students, those requirements interact with the curricular content of their curricula. We are, therefore, in the second phase of QFD. The way the course is implemented will influence the means to administer the various components of the curricula, also determining the significant upfront investments in infrastructure and equipment facilities (laboratories, workshops, equipment, consumables), and will also influence the teaching-learning methods. The measurement conditions for the provision of the service, including monitoring of students, the way it measures the satisfaction of stakeholders and the availability of the facilities already include the third and fourth phases of QFD. With this methodology we expect to have the guidelines to improve the curriculum, teaching-learning methods and operating conditions of TIG course towards meeting the needs of stakeholders.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationFerreira, E., Lourenço, R., Duarte, R., Duarte, J., & Gonçalves, H. (2015). IPS ́ Technology and Industrial Management graduate course: An improvement process. TMQ – Techniques, Methodologies and Quality, 6, 139-151.pt_PT
dc.identifier.issn2183-0940
dc.identifier.urihttp://hdl.handle.net/10400.26/39286
dc.language.isoengpt_PT
dc.subjectAdult learnerspt_PT
dc.subjectStakeholders satisfactionpt_PT
dc.subjectB-learningpt_PT
dc.subjectImprovementpt_PT
dc.titleIPS’ Technology and Industrial Management graduate course: an improvement processpt_PT
dc.typejournal article
dspace.entity.typePublication
person.familyNameda Costa Ferreira
person.familyNameLourenço
person.familyNameDuarte
person.givenNameElsa Cristina
person.givenNameRodrigo
person.givenNameRogério
person.identifier.ciencia-id471F-BF18-C703
person.identifier.ciencia-id701B-9122-85DF
person.identifier.ciencia-idEA18-DF0E-51DD
person.identifier.orcid0000-0002-8607-0776
person.identifier.orcid0000-0002-3880-5440
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublicationd5a4787c-a45a-4470-a379-ef409fac622a
relation.isAuthorOfPublication8b5e5920-8568-4098-933e-179983897717
relation.isAuthorOfPublication71a72905-326d-4290-9d48-bc22414709a3
relation.isAuthorOfPublication.latestForDiscovery8b5e5920-8568-4098-933e-179983897717

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