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Última milha: conceptualização de dashboard de acompanhamento à distribuição
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| 1.37 MB | Adobe PDF |
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Abstract(s)
É destacada a importância do alinhamento da informação, ao longo de todo o processo da
Cadeia de abastecimento, principalmente no seu último elo, última milha. Não só por ser uma
das partes mais importantes deste processo complexo e dinâmico, como também por ser a
imagem de muito trabalho e de muitas empresas por detrás de uma entrega.
Posto isto, a maior preocupação das empresas recai então em novas formas de competir,
paralelamente ao avanço e aumento do Comércio eletrónico. Procurando ferramentas e/ou
metodologias que permitam aumentar a sua produtividade, com custos baixos e competitivos.
Com o passar do tempo, o Cliente passou a ser ainda mais o centro de todas as ações e o
foco principal. O objetivo é satisfazê-lo, no dia e hora pretendida, ao menor custo possível.
Nesta área, todos os minutos contam e o tempo que o produto demora a ser preparado, até
que entregue terá de ser o menor possível. Graças a isto a gestão da Cadeia de
abastecimento está inteiramente ligada à melhoria contínua.
Esta dissertação assenta principalmente na Última milha e no Dashboard desenvolvido para
criar uma solução que permita acompanhar internamente a distribuição. Conseguindo
rastrear a rota planeada com a rota real e a entrega ao Cliente final, registando e analisando
os tempos reais, durante o processo de transporte. Assim como permitir a identificação rápida
de uma determinada encomenda e agilizar o necessário, de uma forma rápida e simples,
contando com os vários intervenientes. Por sua vez e com o seu desenvolvimento, a possível
implementação do Dashboard assenta numa melhoria considerável para a atividade. Permite
uma logística focada numa distribuição abrangente, eficiente e ágil, integrando todas as
operações numa única e consistente plataforma tecnológica. Permitindo também o
planeamento e a otimização máxima de todos os recursos. Assim como fundamentalmente a
visão holística e a rastreabilidade de qualquer encomenda em distribuição
The importance of information alignment is highlighted, throughout the whole Supply Chain process, especially in its last link, the last mile. Not only because it is one of the most important parts of this complex and dynamic process, but also because it is the image of hard work and many companies behind a delivery. Having said this, the companies' main concern then falls on new ways of competing, in parallel with the advance and increase of E-commerce. Looking for tools and/or methodologies that allow them to increase their productivity, with low and competitive costs. Over time, the Customer has become even more the center of all actions and the focus. The objective is to satisfy them, on the day and time required, at the lowest possible cost. In this area, every minute counts and the time the product takes to be prepared until it is delivered to the end consumer must be as short as possible. Thanks to this, supply chain management is entirely linked to continuous improvement. This dissertation is mainly based on the Last Mile and the developed Dashboard and in turn find the solution that allows to internally monitor the distribution. Being able to track the planned route with the actual route and delivery to the final Customer, recording and analyzing the actual times, during the transport process. As well as allowing the quick identification of a certain order and speeding up what is needed, in a quick and simple way, relying on the support of the Contact Centre. In turn, and with its development, the possible implementation of the Dashboard is a considerable improvement for our activity. It allows for comprehensive, efficient and agile logistics focused on distribution, integrating all operations on a single, consistent technological platform. It also allows maximum planning and optimization of all resources. As well as fundamentally the holistic view and traceability of any order, in distribution.
The importance of information alignment is highlighted, throughout the whole Supply Chain process, especially in its last link, the last mile. Not only because it is one of the most important parts of this complex and dynamic process, but also because it is the image of hard work and many companies behind a delivery. Having said this, the companies' main concern then falls on new ways of competing, in parallel with the advance and increase of E-commerce. Looking for tools and/or methodologies that allow them to increase their productivity, with low and competitive costs. Over time, the Customer has become even more the center of all actions and the focus. The objective is to satisfy them, on the day and time required, at the lowest possible cost. In this area, every minute counts and the time the product takes to be prepared until it is delivered to the end consumer must be as short as possible. Thanks to this, supply chain management is entirely linked to continuous improvement. This dissertation is mainly based on the Last Mile and the developed Dashboard and in turn find the solution that allows to internally monitor the distribution. Being able to track the planned route with the actual route and delivery to the final Customer, recording and analyzing the actual times, during the transport process. As well as allowing the quick identification of a certain order and speeding up what is needed, in a quick and simple way, relying on the support of the Contact Centre. In turn, and with its development, the possible implementation of the Dashboard is a considerable improvement for our activity. It allows for comprehensive, efficient and agile logistics focused on distribution, integrating all operations on a single, consistent technological platform. It also allows maximum planning and optimization of all resources. As well as fundamentally the holistic view and traceability of any order, in distribution.
Description
Keywords
Comércio Eletrónico Última Milha Concepção Dashboard E-commerce Last Mile Conception Dashboard