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Management of Delays and Operational Irregularities at TAP Airline
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| 1.17 MB | Adobe PDF |
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Esta dissertação de mestrado examina o papel crítico da pontualidade no desempenho das
companhias aéreas, particularmente o seu impacto na credibilidade e no sucesso de uma
companhia aérea. Em 2018, a TAP AIR Portugal enfrentou desafios significativos devido a
atrasos, o que levou a empresa a implementar medidas que produziram efeitos positivos em
2019. Este estudo tem como objetivo comparar a situação de atraso em 2019 com o período
correspondente em 2022/23, analisando os efeitos das alterações nos novos resultados
O objetivo deste estudo é analisar o modelo de relação entre os fatores sob o controlo da TAP
AIR Portugal que podem contribuir para os atrasos e os atrasos reais sofridos pela companhia
aérea no Aeroporto de Lisboa, e o objetivo final é tirar conclusões sobre as medidas mais
eficazes para reduzir atrasos nas operações da TAP AIR Portugal no Aeroporto de Lisboa.
Esta investigação adota uma metodologia qualitativa, especificamente uma abordagem de
estudo de caso exploratório, para investigar os meandros dos fatores de atraso na TAP AIR
Portugal. Os dados foram recolhidos através de entrevistas semiestruturadas e análise
documental, proporcionando uma compreensão abrangente dos fatores que contribuem para
os atrasos, e os dados das entrevistas foram submetidos a análise de conteúdo utilizando um
procedimento de método misto, apoiado por ferramentas de software dedicadas para
descobrir padrões e perceções.
A Pontualidade do Voo é um elemento de desempenho muito importante, principalmente para
a credibilidade e o sucesso de uma companhia aérea. Este estudo contribui para o discurso
contínuo sobre a pontualidade das companhias aéreas e fornece informações valiosas para a
TAP AIR Portugal na elaboração de estratégias eficazes para minimizar atrasos no Aeroporto de
Lisboa.
This master's dissertation examines the critical role of punctuality in airline performance, particularly its impact on airline's credibility and success. In 2018, TAP AIR Portugal faced significant challenges due to delays, which led the company to implement measures that produced positive effects in 2019. This study aims to compare the delay situation in 2019 with the corresponding period in 2022/23, analyzing the effects of changes in the new results The objective of this study is to analyze the relationship model between the factors under the control of TAP AIR Portugal that may contribute to delays and the actual delays suffered by the airline at Lisbon Airport, and the final objective is to draw conclusions about the most effective measures to reduce delays in TAP AIR Portugal operations at Lisbon Airport. This research adopts a qualitative methodology, specifically an exploratory case study approach, to investigate the intricacies of delay factors at TAP AIR Portugal. Data was collected through semi-structured interviews and document analysis, providing a comprehensive understanding of the factors contributing to delays, and interview data was subjected to content analysis using a mixed method procedure, supported by dedicated software tools to discover patterns and insights. Flight Punctuality is a very important performance element, especially for the credibility and success of an airline. This study contributes to the ongoing discourse on airline punctuality and provides valuable information for TAP AIR Portugal in devising effective strategies to minimize delays at Lisbon Airport.
This master's dissertation examines the critical role of punctuality in airline performance, particularly its impact on airline's credibility and success. In 2018, TAP AIR Portugal faced significant challenges due to delays, which led the company to implement measures that produced positive effects in 2019. This study aims to compare the delay situation in 2019 with the corresponding period in 2022/23, analyzing the effects of changes in the new results The objective of this study is to analyze the relationship model between the factors under the control of TAP AIR Portugal that may contribute to delays and the actual delays suffered by the airline at Lisbon Airport, and the final objective is to draw conclusions about the most effective measures to reduce delays in TAP AIR Portugal operations at Lisbon Airport. This research adopts a qualitative methodology, specifically an exploratory case study approach, to investigate the intricacies of delay factors at TAP AIR Portugal. Data was collected through semi-structured interviews and document analysis, providing a comprehensive understanding of the factors contributing to delays, and interview data was subjected to content analysis using a mixed method procedure, supported by dedicated software tools to discover patterns and insights. Flight Punctuality is a very important performance element, especially for the credibility and success of an airline. This study contributes to the ongoing discourse on airline punctuality and provides valuable information for TAP AIR Portugal in devising effective strategies to minimize delays at Lisbon Airport.