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Riscos psicossociais em profissionais da segurança interna no comércio a retalho
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Abstract(s)
A revolução industrial constituiu um ponto de viragem das relações humanas no trabalho e desencadeou o despertar para os riscos psicossociais, onde o stress tem vindo a ter uma posição de destaque.
O principal objetivo deste trabalho é analisar o impacte dos riscos psicossociais em contexto de trabalho, na área da segurança interna de uma organização do retalho, os quais não podem ser dissociados do tipo de liderança e gestão. Na persecução deste objetivo foi desenvolvido um estudo de natureza quantitativa, transversal, com recurso ao COPSOQ II.
A população de referência para este estudo é constituída por 1380 trabalhadores, sendo a amostra de conveniência constituída por 200 inquiridos.
O estudo realizado evidencia em termos de indicadores de risco mais elevado as subescalas: Exigências emocionais e Exigências cognitivas, seguem-se, Saúde geral, Sintomas depressivos, Stress, Burnout e Problemas em dormir com valores a considerar.
A faixa etária entre os 30-40 anos, com menos habilitações literárias, sexo feminino, com filhos, sem cargo de chefia, que trabalham por turnos e há mais tempo na organização, são os que apresentam indicadores mais elevados de riscos psicossociais.
Com base nos dados obtidos, aponta-se como fundamental, que todos os elementos que compõem a sociedade trabalhem em conjunto na mitigação destes riscos, começando por estudos aprofundados, visando entre outras medidas incluir que a avaliação psicológica de riscos ao nível da segurança no trabalho seja, obrigatoriamente, estendida aos da natureza agora estudada, seguida de medidas para a sua mitigação.
The industrial revolution was a turning point in human relations at work and triggered the awakening to psychosocial risks, where stress has come to have a prominent position. The main objective of this work is to analyze the impact of psychosocial risks in the work context, in the area of internal security of a retail organization, which cannot be dissociated from the type of leadership and management. In pursuit of this objective, a quantitative, cross-sectional study was developed, using COPSOQ II. The reference population for this study is made up of 1380 workers, with the convenience sample made up of 200 respondents. The study carried out shows, in terms of higher risk indicators, Emotional Demands and Cognitive Demands subscales, followed by general health, Depressive symptoms, Stress, Burnout and Sleep problems with values to consider. The group age between 30-40 years old, with less educational qualifications, female sex, with children, without a managerial position, who work in shifts and have been working for longer in the organization, are the ones with the highest indicators of psychosocial risks. Based on the data obtained, it is essential that all elements that make up society work together to mitigate these risks, starting with in-depth studies aiming, among other measures, to include that the assessment of risks in terms of safety at work are, necessarily, extended to those now studied nature, followed by mitigation measures.
The industrial revolution was a turning point in human relations at work and triggered the awakening to psychosocial risks, where stress has come to have a prominent position. The main objective of this work is to analyze the impact of psychosocial risks in the work context, in the area of internal security of a retail organization, which cannot be dissociated from the type of leadership and management. In pursuit of this objective, a quantitative, cross-sectional study was developed, using COPSOQ II. The reference population for this study is made up of 1380 workers, with the convenience sample made up of 200 respondents. The study carried out shows, in terms of higher risk indicators, Emotional Demands and Cognitive Demands subscales, followed by general health, Depressive symptoms, Stress, Burnout and Sleep problems with values to consider. The group age between 30-40 years old, with less educational qualifications, female sex, with children, without a managerial position, who work in shifts and have been working for longer in the organization, are the ones with the highest indicators of psychosocial risks. Based on the data obtained, it is essential that all elements that make up society work together to mitigate these risks, starting with in-depth studies aiming, among other measures, to include that the assessment of risks in terms of safety at work are, necessarily, extended to those now studied nature, followed by mitigation measures.
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Keywords
Riscos Psicossociais Stress Liderança Psychosocial Risks Stress Leadership