Loading...
Publication
Implementação de uma Solução de Canais Remotos para um Banco Digital Português
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 1.94 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
O rápido desenvolvimento das tecnologias de informação e comunicação causou um
impacto significativo na sociedade e na economia global, originando efeitos
consideráveis nos serviços financeiros e bancários. O Internet Banking foi concebido para
simplificar as transações financeiras e não financeiras dos clientes bancários através da
Internet, eliminando a necessidade de deslocamento aos convencionais balcões bancários.
A Innovation Makers (INM), empresa tecnológica considerada como uma forte
referência no desenvolvimento de soluções financeiras, atende a um novo cliente, um
banco português, que enfrenta um desafio particular. Este banco, que possui apenas dois
balcões físicos e carece de uma solução de Internet Banking para atender os seus clientes
que preferem utilizar dispositivos móveis. Nesse sentido os clientes do banco enfrentam
algumas limitações na utilização dos serviços financeiros online, uma vez que só o podem
fazer através de um navegador web ou fisicamente numa das suas agências bancárias.
A INM atendendo a esta necessidade propõe uma das suas soluções, que consiste
numa solução de software de middleware/backend Omni canal modular. Este software
facilita a integração com o sistema bancário, proporcionando uma variedade de operações
bancárias online através de diferentes canais. Nesse sentido, o objetivo da INM foi
implementar e adaptar a solução Omni canal modular de acordo com as necessidades
específicas do banco.
O trabalho realizado neste documento foca-se na apresentação da solução Omni
canal da INM, os seus respetivos fundamentos teóricos/tecnológicos e na documentação
dos desenvolvimentos efetuados de forma a garantir as adaptações necessárias à solução
Omni canal a este novo cliente (banco português). Por fim serão ainda apresentadas as
perspetivas de trabalho futuro de forma a dar continuidade a este projeto.
A parceria entre o banco e a INM possibilitou a integração de uma solução de
Internet Banking mais versátil e atraente, com a capacidade de atingir um público mais
vasto alcançando assim os objetivos iniciais do cliente, banco português.
The rapid development of information and communication technologies has caused a significant impact on society and the global economy, leading to considerable effects on financial and banking services. Internet Banking was designed to simplify both financial and non-financial transactions for bank customers through the Internet, eliminating the need to physically visit traditional bank branches. Innovation Makers (INM), a technological company considered a strong reference in the development of financial solutions, is serving a new client, a Portuguese bank facing a specific challenge. This bank, which has only two physical branches and lacks an Internet Banking solution to cater customers who prefer using mobile devices. In this regard, the bank's customers face some limitations using online financial services, as they can only do so through a web browser or physically at one of its bank branches. Addressing this need, INM proposes one of its solutions, which consists of a modular Omni-channel middleware/backend software solution. This software facilitates the integration with the banking system, enabling a variety of online banking operations through different channels. In this regard, INM's goal was to implement and adapt the modular Omni-channel solution according to the specific needs of the bank. The work carried out in this document focuses on presenting INM's Omni-channel solution, its respective theoretical/technological foundations, and documenting the developments made to ensure the necessary changes to the Omni-channel solution for this new client (Portuguese bank). Finally, future work perspectives will be presented to continue this project. The partnership between the bank and INM enabled the integration of a more versatile and appealing Internet Banking solution, with the ability to reach a broader audience, thus achieving the initial goals of the Portuguese bank client.
The rapid development of information and communication technologies has caused a significant impact on society and the global economy, leading to considerable effects on financial and banking services. Internet Banking was designed to simplify both financial and non-financial transactions for bank customers through the Internet, eliminating the need to physically visit traditional bank branches. Innovation Makers (INM), a technological company considered a strong reference in the development of financial solutions, is serving a new client, a Portuguese bank facing a specific challenge. This bank, which has only two physical branches and lacks an Internet Banking solution to cater customers who prefer using mobile devices. In this regard, the bank's customers face some limitations using online financial services, as they can only do so through a web browser or physically at one of its bank branches. Addressing this need, INM proposes one of its solutions, which consists of a modular Omni-channel middleware/backend software solution. This software facilitates the integration with the banking system, enabling a variety of online banking operations through different channels. In this regard, INM's goal was to implement and adapt the modular Omni-channel solution according to the specific needs of the bank. The work carried out in this document focuses on presenting INM's Omni-channel solution, its respective theoretical/technological foundations, and documenting the developments made to ensure the necessary changes to the Omni-channel solution for this new client (Portuguese bank). Finally, future work perspectives will be presented to continue this project. The partnership between the bank and INM enabled the integration of a more versatile and appealing Internet Banking solution, with the ability to reach a broader audience, thus achieving the initial goals of the Portuguese bank client.
Description
Keywords
Soluções financeiras Software Middleware Integração Banking Core Bancário Financial Solutions Software Middleware Integration Internet Banking Core Banking