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Atendimento Policial Telefónico de Emergência: Prevenção e Combate ao Crime em Luanda
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Resumo(s)
A presente dissertação tem como tema o Atendimento Policial Telefónico de Emergência: Prevenção e Combate ao Crime em Luanda. Parte da constatação de que os serviços de emergência são fundamentais para garantir a resposta rápida da polícia às ocorrências e assegurar maior proteção à população. Contudo, em Luanda, esse sistema enfrenta limitações que afetam sua eficácia. O objetivo geral da investigação foi analisar a influência do atendimento policial telefónico de emergência na prevenção e combate à criminalidade na província de Luanda. Os objetivos específicos incluíram a caracterização dos serviços de emergência policial em Angola, a avaliação da sua efetividade no contexto luandense, e a apresentação de medidas que possam contribuir para sua melhoria. A pesquisa adotou uma abordagem qualitativa e descritiva, combinando métodos de investigação documental, entrevistas a agentes policiais e inquéritos por questionário aplicados à população. Esta combinação permitiu compreender tanto o funcionamento do sistema como as perceções dos seus utilizadores. Os resultados demonstram que o serviço operado pelo Centro Integrado de Segurança Pública (CISP), através da linha 111, apesar dos avanços tecnológicos, apresenta constrangimentos relevantes: demora no atendimento, tempo de resposta elevado, insuficiência de recursos humanos e logísticos, dificuldades de localização devido à ausência de toponímia padronizada, e falhas na comunicação com as unidades de patrulha. Conclui-se que as hipóteses levantadas foram confirmadas, evidenciando que os serviços de emergência ainda não exercem influência efetiva na prevenção e combate ao crime, sobretudo devido à sua baixa capacidade de resposta. Recomenda-se o reforço dos meios operacionais, a atualização da toponímia, a criação de um regime legal próprio e a melhoria da articulação entre os comandos e o CISP. Espera-se que esta pesquisa contribua para o debate e o aperfeiçoamento das políticas públicas de segurança em Angola.
This dissertation addresses the theme Police Emergency Telephone Response: Prevention and Crime Control in Luanda. It starts from the premise that emergency services are fundamental to ensuring rapid police intervention and enhancing public protection. However, in Luanda, this system faces limitations that compromise its effectiveness. The general objective of the study was to analyse the influence of police emergency telephone services on crime prevention and control in Luanda province. The specific objectives included characterising emergency police services in Angola, assessing their effectiveness in the Luandan context, and proposing measures to improve their operation. The research adopted a qualitative and descriptive approach, combining documentary analysis, interviews with police officers, and questionnaires administered to members of the public. This methodology allowed for a comprehensive understanding of both the system’s functioning and public perceptions. The findings reveal that the service operated by the Integrated Public Security Centre (CISP), through line 111, while technologically advanced, presents significant shortcomings: delayed responses, prolonged handling times, lack of human and logistical resources, difficulty locating incidents due to the absence of standardised street naming, and communication gaps between CISP and patrol units. It is concluded that the initial hypotheses were confirmed, demonstrating that emergency services currently have limited impact on crime prevention and control, mainly due to their reduced operational capacity. Recommendations include strengthening logistical and human resources, updating urban toponymy, creating a specific legal framework for emergency services, and improving coordination between command units and CISP. It is hoped that this research contributes to the debate and enhancement of public security policies in Angola.
This dissertation addresses the theme Police Emergency Telephone Response: Prevention and Crime Control in Luanda. It starts from the premise that emergency services are fundamental to ensuring rapid police intervention and enhancing public protection. However, in Luanda, this system faces limitations that compromise its effectiveness. The general objective of the study was to analyse the influence of police emergency telephone services on crime prevention and control in Luanda province. The specific objectives included characterising emergency police services in Angola, assessing their effectiveness in the Luandan context, and proposing measures to improve their operation. The research adopted a qualitative and descriptive approach, combining documentary analysis, interviews with police officers, and questionnaires administered to members of the public. This methodology allowed for a comprehensive understanding of both the system’s functioning and public perceptions. The findings reveal that the service operated by the Integrated Public Security Centre (CISP), through line 111, while technologically advanced, presents significant shortcomings: delayed responses, prolonged handling times, lack of human and logistical resources, difficulty locating incidents due to the absence of standardised street naming, and communication gaps between CISP and patrol units. It is concluded that the initial hypotheses were confirmed, demonstrating that emergency services currently have limited impact on crime prevention and control, mainly due to their reduced operational capacity. Recommendations include strengthening logistical and human resources, updating urban toponymy, creating a specific legal framework for emergency services, and improving coordination between command units and CISP. It is hoped that this research contributes to the debate and enhancement of public security policies in Angola.
Descrição
Mestrado em Ciências Policiais.
Palavras-chave
atendimento de emergência polícia criminalidade prevenção emergency response police prevention public security Luanda