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Publication
Estilos de gestão de conflitos interpessoais dos profissionais de polícia: estudo exploratório em esquadras do COMETLIS da PSP
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| 159.66 KB | Adobe PDF | |||
| 1.44 MB | Adobe PDF |
Advisor(s)
Abstract(s)
O presente estudo retrata os estilos de gestão de conflitos interpessoais presentes nos profissionais de polícia da 5ª Divisão e Divisão de Loures do COMETLIS. A designação adoptada é a constante no Modelo Bidimensional de Rahim e Bonoma (1979). A ideia central deste trabalho passa pelo processo de gestão de conflitos, concretamente pela análise dos comportamentos adoptados em situações de conflito interpessoal, matéria importante para a compreensão do fenómeno em estudo. Participaram neste estudo 152 profissionais de polícia. Os resultados apurados demonstraram a preferência transversal pela adopção do estilo Integrar, independentemente das variáveis situacionais que nortearam a indicação das situações conflituais. No sentido oposto, o estilo Evitar revelou ser aquele menos utilizado. Estes dados levaram-nos a concluir que os profissionais de polícia que representam o universo escolhido abordam o fenómeno conflitual interpessoal de forma cooperativa, sem prejuízo das diferenças encontradas nas médias de utilização de cada estilo consoante as variáveis de situação escolhidas.
The current study depicts the interpersonal conflict management styles of police officers present in the 5ª Divisão and Divisão de Loures of the COMETLIS. The designation adopted is contained in the Two-Dimensional Model of Rahim and Bonoma (1979). The main idea of this work is linked to the process of conflict management, particularly the analysis of actions and behaviors taken in situations of interpersonal conflict, which are vital for understanding the phenomenon under study. Our sample consists of 152 police officers. The results obtained showed a strong crossed preference for the Integrating style, regardless of the situational variables that guided the indication of conflict situations. On the opposite, the style that proved to be the less used was the Avoiding. These facts lead us to conclude that the police officers that represent the chosen universe approach interpersonal conflicts in a cooperative manner, without prejudice of the differences found in mean utilization of each style, depending on the chosen situational variables.
The current study depicts the interpersonal conflict management styles of police officers present in the 5ª Divisão and Divisão de Loures of the COMETLIS. The designation adopted is contained in the Two-Dimensional Model of Rahim and Bonoma (1979). The main idea of this work is linked to the process of conflict management, particularly the analysis of actions and behaviors taken in situations of interpersonal conflict, which are vital for understanding the phenomenon under study. Our sample consists of 152 police officers. The results obtained showed a strong crossed preference for the Integrating style, regardless of the situational variables that guided the indication of conflict situations. On the opposite, the style that proved to be the less used was the Avoiding. These facts lead us to conclude that the police officers that represent the chosen universe approach interpersonal conflicts in a cooperative manner, without prejudice of the differences found in mean utilization of each style, depending on the chosen situational variables.
Description
Keywords
Polícia de Segurança Pública Conflito Gestão Comportamentos Estilos