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Abstract(s)
A prática clínica no Serviço de Urgência (SU) tem como função responder a situações de
saúde consideradas urgentes ou emergentes. Num contexto exigente e com elevada
complexidade de condições clínicas, a prática de enfermagem requer a apresentação de
competências específicas. Contudo, não existe consenso sobre quais aquelas mais relevantes
por parte das principais organizações nacionais e internacionais. A manutenção da qualidade
e segurança clínica da intervenção dos enfermeiros num SU implica a existência de um
quadro de competências claramente definido, e de estratégias e recursos que suportem a
formação contínua. A introdução das tecnologias de informação e comunicação (TIC), como
recurso pedagógico na formação contínua poderá ser facilitadora do desenvolvimento de
competências, viabilizando a gestão do tempo, expetativas e preferências dos enfermeiros
do SU. A finalidade do projeto visa contribuir para clarificar o quadro de competências de um
enfermeiro a exercer funções num SU, e a predisposição para a utilização de recursos
pedagógicos na formação contínua, baseados nas TIC.
Numa primeira fase, foram estudadas as orientações relativas às competências dos
enfermeiros do SU, através da realização de uma scoping review. Numa segunda fase, para
compreender qual o nível de formação, as necessidades formativas e as estratégias
pedagógicas suportadas pelas TIC, percecionadas como mais adequadas para a formação dos
enfermeiros do SU, foi realizado um estudo exploratório, descrito e transversal, de cariz
quantitativo.
A scoping review permitiu definir quatro domínios e dezoito categorias de competências,
clarificando o quadro de competências e formação dos enfermeiros do SU. O segundo estudo
permitiu caraterizar as necessidades formativas e a facilidade, a utilidade e a intenção dos
enfermeiros do SU para utilizarem as TIC, como estratégia para a formação contínua.
Esta dissertação clarifica o quadro de competências de um enfermeiro no SU a nível nacional
e internacional. Permite, ainda, identificar as necessidades formativas e a predisposição dos
enfermeiros de um serviço de urgência português para utilizarem as TIC como recurso
pedagógico na formação contínua.
Clinical practice in the Emergency Service (ES) aims at responding to health situations considered urgent or emergent. In a demanding context, under highly complex clinical conditions, nursing practice requires specific skills. However, there is no consensus on which are the most relevant skills by most important national and international organizations. Maintaining the quality and clinical safety of nurses’ intervention in an ES implies that a clearly defined competence framework is defined, as well as strategies and resources that support continuous education. The introduction of information and communication technologies (ICT) as a pedagogical resource in continuous training can be seen as facilitating the development of skills, enabling the management of time, expectations and preferences of ES nurses. Our aim was to contribute to clarify the framework of competences of a nurse working in an ES, and the predisposition to use pedagogical resources in continuous training based on ICT. In the first stage, the guidelines regarding the competences of nurses in an ES were studied through a scoping review. In the second stage, in order to understand the level of training, the training needs, and the most appropriate pedagogical strategies supported by ICT, and seen as more appropriate for the training of ES nurses, an exploratory, descriptive and transversal study of a quantitative nature was developed. The scoping review made it possible to define four areas and eighteen categories of skills, clarifying the framework of skills and training of ES nurses. The second study served to characterize the training needs and the ease, usefulness and intention of ES nurses to use ICT as a strategy for continuous training. This dissertation serves to clarify the framework of skills for a nurse in an ES at a national and international level. It also serves to identify the training needs and predisposition of nurses in a Portuguese emergency service to use ICT as a pedagogical resource in continuous training.
Clinical practice in the Emergency Service (ES) aims at responding to health situations considered urgent or emergent. In a demanding context, under highly complex clinical conditions, nursing practice requires specific skills. However, there is no consensus on which are the most relevant skills by most important national and international organizations. Maintaining the quality and clinical safety of nurses’ intervention in an ES implies that a clearly defined competence framework is defined, as well as strategies and resources that support continuous education. The introduction of information and communication technologies (ICT) as a pedagogical resource in continuous training can be seen as facilitating the development of skills, enabling the management of time, expectations and preferences of ES nurses. Our aim was to contribute to clarify the framework of competences of a nurse working in an ES, and the predisposition to use pedagogical resources in continuous training based on ICT. In the first stage, the guidelines regarding the competences of nurses in an ES were studied through a scoping review. In the second stage, in order to understand the level of training, the training needs, and the most appropriate pedagogical strategies supported by ICT, and seen as more appropriate for the training of ES nurses, an exploratory, descriptive and transversal study of a quantitative nature was developed. The scoping review made it possible to define four areas and eighteen categories of skills, clarifying the framework of skills and training of ES nurses. The second study served to characterize the training needs and the ease, usefulness and intention of ES nurses to use ICT as a strategy for continuous training. This dissertation serves to clarify the framework of skills for a nurse in an ES at a national and international level. It also serves to identify the training needs and predisposition of nurses in a Portuguese emergency service to use ICT as a pedagogical resource in continuous training.
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Keywords
Serviço de Urgência Competências Formação contínua Tecnologias de informação e comunicação