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Publication
O impacto da Inteligência Emocional no resultado do trabalho
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.45 MB | Adobe PDF |
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Abstract(s)
A inteligência emocional traduz-se na capacidade de reconhecer e gerir as nossas emoções e as dos outros, de nos motivarmos, e de gerir os nossos relacionamentos. O conceito de inteligência emocional tem-se demonstrado particularmente relevante no contexto organizacional, uma vez que se relaciona com os resultados organizacionais, estando na base do desenvolvimento de uma vantagem competitiva para as organizações. O presente estudo analisa a relação entre as capacidades da inteligência emocional dos profissionais, recorrendo à escala de Rego e Fernandes (2005), e as variáveis de resultado do trabalho: desempenho individual e produtividade organizacional. Foram realizados dois estudos, o primeiro com 145 colaboradores de uma empresa prestadora de serviços de saúde do setor público, e o segundo com 111 colaboradores de uma empresa de distribuição do setor privado. Os resultados obtidos confirmam a existência de relação entre a inteligência emocional (e as suas dimensões) e a avaliação de desempenho auto percecionado.
Emotional intelligence translates into the ability to recognize and manage our emotions and those of others, to motivate us, and to manage our relationships. The concept of emotional intelligence has been shown to be particularly relevant in the organizational context as it relates to organizational outcomes, underpinning the development of a competitive advantage for organizations. This study examines the relationship between the capabilities of emotional intelligence of professionals, using the scale of Rego and Fernandes (2005), and work outcome variables: individual performance and organizational productivity. Two studies were conducted, the first with 145 employees from a providing of health services company in the public sector, and the second with 111 employees from a distribution company in the private sector. The obtained results confirm the existence of a relationship between emotional intelligence (and its dimensions) and self-perceived performance evaluation.
Emotional intelligence translates into the ability to recognize and manage our emotions and those of others, to motivate us, and to manage our relationships. The concept of emotional intelligence has been shown to be particularly relevant in the organizational context as it relates to organizational outcomes, underpinning the development of a competitive advantage for organizations. This study examines the relationship between the capabilities of emotional intelligence of professionals, using the scale of Rego and Fernandes (2005), and work outcome variables: individual performance and organizational productivity. Two studies were conducted, the first with 145 employees from a providing of health services company in the public sector, and the second with 111 employees from a distribution company in the private sector. The obtained results confirm the existence of a relationship between emotional intelligence (and its dimensions) and self-perceived performance evaluation.
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Keywords
Inteligência emocional Desempenho Produtividade