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Publication
Estilos de gestão de conflitos, comprometimento e cidadania organizacional: estudo empírico numa instituição de ensino superior portuguesa.
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Advisor(s)
Abstract(s)
O objetivo desta pesquisa é analisar a relação entre gestão de
conflitos, comprometimento e cidadania organizacional em contexto
educativo. Realizou-se um estudo de caso recorrendo à aplicação
de um inquérito aos profissionais não docentes de uma instituição
de ensino superior (IES). Os dados foram analisados através da
técnica de modelação de equações estruturais. Os resultados
indicam que a utilização de diferentes estilos de gestão de conflitos
origina diferentes tipos de comprometimento organizacional, os
quais dão como resposta diferentes comportamentos de cidadania
organizacional. Contribui para a formulação de estratégias de gestão
de conflitos, de comprometimento e de cidadania organizacional por
parte dos responsáveis destas instituições educativas, assentes numa
abordagem relacional e reflexiva, apoiando a concepção de sistemas e
de práticas de gestão sustentados no comportamento organizacional.
The aim of this research is to analyze the relationship between conflict management, commitment, and organizational citizenship in an educational context. A case study was carried out by applying a survey to non-teaching professionals from a higher education institution (HEI). The data were analyzed using the structural equation modeling technique. The results indicate that the use of different conflict management styles gives rise to different types of organizational commitment, which respond different organizational citizenship behaviors. This study contributes to the formulation of conflict management, commitment, and organizational citizenship strategies by those responsible for these educational institutions, based on a relational and reflective approach, supporting the design of management systems and practices sustained by organizational behavioral.
The aim of this research is to analyze the relationship between conflict management, commitment, and organizational citizenship in an educational context. A case study was carried out by applying a survey to non-teaching professionals from a higher education institution (HEI). The data were analyzed using the structural equation modeling technique. The results indicate that the use of different conflict management styles gives rise to different types of organizational commitment, which respond different organizational citizenship behaviors. This study contributes to the formulation of conflict management, commitment, and organizational citizenship strategies by those responsible for these educational institutions, based on a relational and reflective approach, supporting the design of management systems and practices sustained by organizational behavioral.
Description
Keywords
Estilos de gestão de conflitos Comprometimento organizacional Cidadania organizacional Ensino superior Modelação de equações estruturais Conflicts management styles Organizational commitment Organizational citizenship Higher education Structural equation modeling.
Citation
Cordeiro, J.P., Cunha, P., & Lourenço, A.A. (2022). Estilos de gestão de conflitos, comprometimento e cidadania organizacional: Estudo empírico numa instituição de ensino superior portuguesa. Arquivos Brasileiros de Psicologia, 74:e015, 1-25. http://doi.org/10.36482/1809-5267.ARBP-2022v74.20139