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Publication
Riscos psicossociais do trabalho nos trabalhadores(as) de limpeza hospitalar em contexto pandémico
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Advisor(s)
Abstract(s)
O presente estudo pretende identificar em que medida os trabalhadores de limpeza em
ambiente hospitalar estão expostos a riscos psicossociais do trabalho decorrente da sua
atividade e do contexto de pandemia por Covid-19, e se a perceção dos trabalhadores
relativamente à exposição a riscos psicossociais varia em função das características
sociodemográficas e socioprofissionais do grupo de profissionais em estudo. Foi
aplicado um inquérito por questionário que abrange as dimensões da fadiga
profissional, o stresse ocupacional, o burnout e estratégias de coping e o contexto
pandémico na relação com a empresa e familiar. A utilização do inquérito permitiu uma
abordagem quantitativa, através da quantificação dos resultados obtidos. Foram conseguidos 99 participantes a um universo de 277 trabalhadores(as) em 3 hospitais da
região de Lisboa e Vale do Tejo. Os dados apurados evidenciam que este grupo
profissional pode estar no limiar de níveis mais elevados de distress e burnout,
comparativamente com outros grupos profissionais em ambiente hospitalar.
Da análise realizada aos dados obteve-se as seguintes variáveis dominantes: o nível de
satisfação com as condições de trabalho, os níveis de cansaço antes e depois da jornada
de trabalho. Constatou-se igualmente que, no geral, a população se encontra em faixas etárias avançadas, atendendo à carga de trabalho necessária para realizarem a atividade
de limpezas. Quanto ao nível de saúde psicossocial, pelo menos deste grupo de
profissionais, podemos concluir que a empresa se encontra num nível moderado.
Deste modo, é recomendado que a empresa comece por definir um plano de ações,
tendo por base os Riscos Psicossociais e incluir nas suas campanhas de Segurança e
Saúde no Trabalho, igualmente campanhas da promoção da Saúde.
The present study aims to identify to what extent cleaning workers in hospital environments are exposed to psychosocial risks at work resulting from their activity and the context of the Covid-19 pandemic, and whether workers' perception regarding exposure to psychosocial risks varies in function of the sociodemographic and socioprofessional characteristics of the group of professionals under study. A questionnaire survey was applied covering the dimensions of professional fatigue, occupational stress, burnout and coping strategies and the pandemic context in the relationship with the company and family. The use of the survey allowed a quantitative approach, through the quantification of the results obtained. 99 participants were obtained from a universe of 277 workers in 3 hospitals in the Lisbon and Tagus Valley region. The data collected shows that this professional group may be on the threshold of higher levels of distress and burnout, compared to other professional groups in a hospital environment. From the analysis carried out on the data, the following dominant variables were obtained: the level of satisfaction with working conditions, the levels of tiredness before and after the working day. It was also found that, in general, the population is in advanced age groups, given the workload necessary to carry out cleaning activities. Regarding the level of psychosocial health, at least for this group of professionals, we can conclude that the company is at a moderate level. Therefore, it is recommended that the company starts by defining an action plan, based on Psychosocial Risks and including in its Occupational Health and Safety campaigns, also Health promotion campaigns.
The present study aims to identify to what extent cleaning workers in hospital environments are exposed to psychosocial risks at work resulting from their activity and the context of the Covid-19 pandemic, and whether workers' perception regarding exposure to psychosocial risks varies in function of the sociodemographic and socioprofessional characteristics of the group of professionals under study. A questionnaire survey was applied covering the dimensions of professional fatigue, occupational stress, burnout and coping strategies and the pandemic context in the relationship with the company and family. The use of the survey allowed a quantitative approach, through the quantification of the results obtained. 99 participants were obtained from a universe of 277 workers in 3 hospitals in the Lisbon and Tagus Valley region. The data collected shows that this professional group may be on the threshold of higher levels of distress and burnout, compared to other professional groups in a hospital environment. From the analysis carried out on the data, the following dominant variables were obtained: the level of satisfaction with working conditions, the levels of tiredness before and after the working day. It was also found that, in general, the population is in advanced age groups, given the workload necessary to carry out cleaning activities. Regarding the level of psychosocial health, at least for this group of professionals, we can conclude that the company is at a moderate level. Therefore, it is recommended that the company starts by defining an action plan, based on Psychosocial Risks and including in its Occupational Health and Safety campaigns, also Health promotion campaigns.
Description
Keywords
Covid-19, Profissionais de Limpeza, Ambiente Hospitalar, Pandemia, Riscos Psicossociais, Profissionais de Saúde Covid-19, Cleaning Professionals, Hospital Environment, Pandemic, Psychosocial Risks, Health Professionals