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Enterprise resource planning adoption and satisfaction determinants

dc.contributor.authorCosta, Carlos
dc.contributor.authorFerreira, Edgar
dc.contributor.authorBento, Fernando
dc.contributor.authorAparício, Manuela
dc.date.accessioned2019-10-22T00:42:20Z
dc.date.available2019-10-22T00:42:20Z
dc.date.issued2016
dc.description.abstractEnterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users' perspective on such matters.The outcome was the model validation an dthe understanding that top management support, training, and the system quality are important constructs to assess adoption user satisfaction. Infact,thelatter (systemquality) has a significant influence on the behaviour a lintention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doihttps://doi.org/10.1016/j.chb.2016.05.090pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.26/29993
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.relation.publisherversionhttps://www.sciencedirect.com/science/article/pii/S0747563216304265pt_PT
dc.subjectEnterprise resource planningpt_PT
dc.subjectERPpt_PT
dc.subjectAdoptionpt_PT
dc.subjectUser satisfactionpt_PT
dc.titleEnterprise resource planning adoption and satisfaction determinantspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage671pt_PT
oaire.citation.startPage659pt_PT
oaire.citation.titleComputers in Human Behaviorpt_PT
oaire.citation.volume63pt_PT
person.familyNameDA FONSECA BENTO
person.givenNameFERNANDO JOSÉ
person.identifier.ciencia-id291A-2091-B2DB
person.identifier.orcid0000-0002-0233-4077
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication4274afbf-3c60-4eeb-881b-170d7e40b11a
relation.isAuthorOfPublication.latestForDiscovery4274afbf-3c60-4eeb-881b-170d7e40b11a

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