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Um modelo de melhoria contínua para a gestão de pequenas e médias empresas em Portugal
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Orientador(es)
Resumo(s)
A presente investigação insere-se na área de Design Management
e pretende desenvolver um Modelo de Melhoria Contínua para a
gestão de Pequenas e Médias Empresas em Portugal. De acordo
com dados estatísticos, a taxa de sucesso destas PME’s é reduzida,
pelo que se pretende com este projeto prototipar uma metodologia
de processos a decorrerem nestas organizações, para atingirem a
melhoria contínua e, consequentemente, o sucesso.
Sendo este um projeto a apresentar como a conclusão do Mestrado
em Design Management, várias disciplinas estudadas ao longo do
mesmo, são aqui utilizadas. Em parte, são métodos sobre como
gerir processos internos a decorrerem nas organizações, como
também inclui questões sobre como gerir pessoas e equipas para
alcançar um objetivo final comum.
Para além da revisão da literatura realizada sobre áreas como a
Gestão do Conhecimento, Melhoria contínua, diversos
Pensamentos de Design e Tendências futuras, foi levado a cabo um
estudo de caso empírico conduzido por métodos qualitativos e
quantitativos. A primeira fase exploratória, através de entrevistas
em semi-profundidade e a segunda confirmatória, através de um
inquérito online com um questionário estruturado. Ambos os
formatos foram direcionados a pessoas que estivessem
empregadas ao momento de resposta.
Como base em toda a revisão literária feita ao longo de todo o
processo, e com a recolha de dados empíricos obtida, foi possível
desenvolver um protótipo do Modelo de Melhoria Contínua
proposto e idealizado logo no início. Com o uso deste modelo, será
possível alcançar a Melhoria Contínua nas organizações, através
do envolvimento dos diversos Pensamentos de Design existentes
com metodologias de gestão.
This research is part of the Design Management area and intends to develop a Continuous Improvement Model for the management of Small and Medium Enterprises in Portugal. According to statistical data, the success rate of these SMEs is low, so it is intended with this project to prototype a methodology of processes taking place in these organizations, in order to achieve continuous improvement and, consequently, success. Since this is a project to be presented as the conclusion of the Master's in Design Management, several subjects studied throughout it are used here. In part, they are methods on how to manage internal processes taking place in organizations, but also include questions on how to manage people and teams to achieve a common final goal. In addition to the literature review carried out on areas such as Knowledge Management, Continuous Improvement, various Design Thoughts and Future Trends, an empirical case study was carried out using qualitative and quantitative methods. The first exploratory phase, through semi-depth interviews and the second confirmatory phase, an online survey with a structured questionnaire. Both formats were aimed at people who were employed at the time of response. Based on the entire literary review carried out throughout the entire process, and with the collection of empirical data obtained, it was possible to develop a prototype of the Continuous Improvement Model proposed and idealized right from the start. With the use of this model, it will be possible to achieve Continuous Improvement in organizations, through the involvement of different existing Design Thoughts with management methodologies.
This research is part of the Design Management area and intends to develop a Continuous Improvement Model for the management of Small and Medium Enterprises in Portugal. According to statistical data, the success rate of these SMEs is low, so it is intended with this project to prototype a methodology of processes taking place in these organizations, in order to achieve continuous improvement and, consequently, success. Since this is a project to be presented as the conclusion of the Master's in Design Management, several subjects studied throughout it are used here. In part, they are methods on how to manage internal processes taking place in organizations, but also include questions on how to manage people and teams to achieve a common final goal. In addition to the literature review carried out on areas such as Knowledge Management, Continuous Improvement, various Design Thoughts and Future Trends, an empirical case study was carried out using qualitative and quantitative methods. The first exploratory phase, through semi-depth interviews and the second confirmatory phase, an online survey with a structured questionnaire. Both formats were aimed at people who were employed at the time of response. Based on the entire literary review carried out throughout the entire process, and with the collection of empirical data obtained, it was possible to develop a prototype of the Continuous Improvement Model proposed and idealized right from the start. With the use of this model, it will be possible to achieve Continuous Improvement in organizations, through the involvement of different existing Design Thoughts with management methodologies.
Descrição
Palavras-chave
Melhoria contínua Gestão de Design Gestão do Conhecimento Pensamentos de Design Tendências