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Perceção do utente sobre o técnico de Radiologia nos cuidados de saúde primários
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 2.18 MB | Adobe PDF |
Authors
Abstract(s)
Introdução: A radiologia desempenha um papel fundamental no diagnóstico e tratamento de várias condições de saúde e é uma componente essencial dos cuidados de saúde primários. A literacia em saúde, entendida como a capacidade dos utilizadores para obter, processar e compreender a informação sobre saúde, é crucial para a utilização eficaz dos serviços de radiologia. Para além disso, a forma como os profissionais de saúde
comunicam com os utentes influencia significativamente a sua satisfação, tendo um impacto direto na qualidade dos cuidados prestados. Neste contexto, foi realizado um estudo quantitativo com o objetivo de investigar a perceção e a satisfação dos utentes em relação ao serviço de radiologia nos CSP. Material e Métodos: Foram obtidas 269 respostas de utentes de várias unidades de cuidados de saúde primários, através de um questionário estruturado. Os dados recolhidos foram analisados estatisticamente para identificar padrões e relações significativas entre as variáveis investigadas. Resultados: Observou-se uma elevada utilização e conhecimento do serviço de radiologia, tendo a maioria dos utentes demonstrado satisfação com as instalações e a competência técnica dos profissionais. A comunicação eficaz dos técnicos de radiologia e a clareza na explicação dos exames contribuíram positivamente para a experiência dos utentes. Por outro lado, foi observada uma relação negativa entre a idade dos utentes e a satisfação global, indicando que os utentes mais velhos tendem a estar menos satisfeitos com os serviços prestados. Conclusão: As qualificações técnicas dos profissionais e a qualidade das instalações são determinantes para a satisfação dos utentes. Este estudo reforça a importância dos CSP como pilar dos cuidados de saúde, salientando a necessidade de uma melhoria constante para garantir a excelência dos cuidados radiológicos.
Introduction: Radiology plays a key role in the diagnosis and treatment of various health conditions and is an essential component of primary health car. Health literacy, understood as the ability of users to obtain, process and understand health information, is crucial for the effective use of radiology services. In addition, the way health professionals communicate with users significantly influences their satisfaction and has a direct impact on the quality of care provided. In this context, a quantitative study was carried out with the aim of investigating the perception and satisfaction of users in relation to the radiology service in PHC. Methods: A total of 269 responses were obtained from users of various primary healthcare units using a structured questionnaire. The data collected was statistically analyzed to identify patterns and significant relationships between the variables investigated. Results: The results revealed a high level of utilization and knowledge of the radiology service, with most users showing satisfaction with the facilities and the technical competence of the professionals. The effective communication of the radiology technicians and the clarity in explaining the examinations contributed positively to the users' experience. On the other hand, a negative relationship was observed between user age and overall satisfaction, indicating that older users tend to be less satisfied with the services provided. Conclusion: Professionals qualifications and the quality of the facilities are determinants of user satisfaction.This study reinforces the importance of PHC as a pillar of healthcare, highlighting the need for constant improvement to ensure excellence in radiological care.
Introduction: Radiology plays a key role in the diagnosis and treatment of various health conditions and is an essential component of primary health car. Health literacy, understood as the ability of users to obtain, process and understand health information, is crucial for the effective use of radiology services. In addition, the way health professionals communicate with users significantly influences their satisfaction and has a direct impact on the quality of care provided. In this context, a quantitative study was carried out with the aim of investigating the perception and satisfaction of users in relation to the radiology service in PHC. Methods: A total of 269 responses were obtained from users of various primary healthcare units using a structured questionnaire. The data collected was statistically analyzed to identify patterns and significant relationships between the variables investigated. Results: The results revealed a high level of utilization and knowledge of the radiology service, with most users showing satisfaction with the facilities and the technical competence of the professionals. The effective communication of the radiology technicians and the clarity in explaining the examinations contributed positively to the users' experience. On the other hand, a negative relationship was observed between user age and overall satisfaction, indicating that older users tend to be less satisfied with the services provided. Conclusion: Professionals qualifications and the quality of the facilities are determinants of user satisfaction.This study reinforces the importance of PHC as a pillar of healthcare, highlighting the need for constant improvement to ensure excellence in radiological care.
Description
Keywords
Radiologia Cuidados de saúde primários Literacia em saúde Satisfação do utente Comunicação em saúde Radiographers Primary health care Health literacy User satisfaction Health communication