Percorrer por autor "Mendes, David"
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- Improving information flow and decision-Making in maintenance management through BPMN–CMMS integration: a case study in the energy sectorPublication . Mendes, David; Alcácer, Vítor; Terradillos, Elena; Costa, Olga; Ferreira, Rui; Navas, Helena V. G.; Matias, JoãoMaintenance management increasingly depends on effective information flow and coordination between internal teams and external service providers. This study investigates the use of Business Process Model and Notation (BPMN) to support the formalization of Computerized Maintenance Management System (CMMS) workflows and improve transparency, decision-making, and interorganizational coordination. A single case study was conducted in the maintenance department of an electricity distribution company characterized by tacit knowledge, informal communication practices, and limited process formalization. Existing corrective maintenance workflows were analyzed and modeled using BPMN to identify inefficiencies, decision points, and opportunities for improvement. The proposed BPMN models were aligned with CMMS operational states associated with anomaly management and work-order execution processes and supported by a procedural manual. Results obtained during a three-month observation period suggest reductions in training time, email communications, and dependence on individual decision-makers, together with increased use of CMMS workflow functionalities and improved process traceability. These findings provide preliminary evidence, derived from operational indicators within a single case study, that BPMN-supported process formalization may contribute to workflow standardization, operational clarity, and knowledge management in maintenance-intensive environments. Given the single-case design and limited observation period, the results should be interpreted as context-specific and not directly generalizable to the broader energy sector.
- Wearable technologies in occupational safety and health: a systematic review and a human-centered implementation modelPublication . Mendes, David; Terradillos, Elena; Navas, Helena V. G.; Costa, Olga; Matias, João; Soares, VanessaWearable technologies have emerged as promising tools for supporting Occupational Safety and Health through continuous and multimodal monitoring of physiological, biomechanical, and environmental risk factors. However, evidence regarding their real-world effectiveness and implementation remains fragmented. This study presents a systematic literature review conducted in accordance with PRISMA 2020 guidelines, synthesizing evidence from 60 studies addressing wearable-based monitoring, assessment, and intervention in occupational contexts. The review examines the types of technologies applied, the risks and functions addressed, the evidence on effectiveness, the evaluation metrics used, and the main barriers affecting implementation. The findings show that wearable technologies are mainly applied to ergonomic, physiological, environmental, and critical-event risks, using devices such as inertial sensors, biosensors, smart personal protective equipment, and exoskeletons. While the evidence indicates strong potential for real-time monitoring, risk detection, and data-informed decision-making, most studies rely on controlled or short-term evaluations, and consistent evidence of sustained accident reduction remains limited. The results also highlight technical, organizational, ethical, and human-related barriers, including usability, interoperability, privacy concerns, worker acceptance, and data governance. Based on this synthesis, a conceptual human-centered implementation model is proposed to support responsible and context-sensitive adoption.