Browsing by Author "Cavaco, Afonso M."
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- Assisting consumers in self-medication: reflections on the role of support staff in community pharmacyPublication . Veiga, Paulo; Lapão, Luís V.; Cavaco, Afonso M.; Guerreiro, Mara P.
- Feeding back pharmacy staff on their OTC dispensing performance: an exploratory studyPublication . Veiga, Paulo; Lapão, Luís V.; Cavaco, Afonso M.; Guerreiro, Mara P.
- Reporting pharmacy staff communication for OTC medicines encounters with simulated patientsPublication . Veiga, Paulo; Lapão, Luís V.; Cavaco, Afonso M.; Guerreiro, Mara P.
- Tackling the quality of non-prescription medicines dispensing in pharmacies by combining a Balanced Score Card with change management: interim findingsPublication . Veiga, Paulo; Lapão, Luís V.; Cavaco, Afonso M.; Guerreiro, Mara P.