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Lean, Six Sigma and ISO Management Systems Standards: An Integration Framework

2024-07Conference object Open access
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dc.contributor.authorMarques, Pedro
dc.contributor.authorReis, João Carlos Gonçalves dos
dc.contributor.authorSá, José Carlos
dc.contributor.authorMateus, Ricardo J G
dc.contributor.authorPinto, Francisco Maria Ribeiro Da Costa Silva
dc.date.accessioned2024-07-25T13:23:20Z
dc.date.available2024-07-25T13:23:20Z
dc.date.issued2024-07
dc.description.abstractPurpose - This paper proposes a conceptual framework to integrate three relevant business models: Lean Management, Six Sigma and international ISO Management Systems Standards (MSS). It explores the multiples synergies among them from an organizational excellence viewpoint. Design/methodology/approach - From the literature review, Lean Management, Six Sigma, and international Management Systems Standards based on the Annex SL common structure provided by ISO are thoroughly discussed and compared. From this, logical synergies and complementarities between these three approaches are identified, explored and discussed. Altogether, those linkages will drive the development of a conceptual framework to guide their integration. Findings - The integration model relies on many organizational excellence principles and its guidelines help managers and team leaders to properly utilize a set of Lean and Six Sigma methods and tools according to their purpose. In addition, the model provides a clear relationship between those tools and the clauses of requirements included in the ISO Management Systems Standards. Research limitations/implications - The framework does not cover other normative references for management systems that are not published by ISO, such as SA 8000 on social accountability systems. In addition, it does not discuss management standards for specific sectors of activity, such as IATF 16949 for the automotive industry, ISO 13485 for medical devices, among others. Practical implications - The model and its guidelines are useful for all those organizations that developed or intend to develop management systems based on ISO standards.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.urihttp://hdl.handle.net/10400.26/51359
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.subjectLeanpt_PT
dc.subjectManagement Systems Standardspt_PT
dc.subjectOrganizational Excellencept_PT
dc.subjectSix Sigmapt_PT
dc.titleLean, Six Sigma and ISO Management Systems Standards: An Integration Frameworkpt_PT
dc.title.alternativePadrões de sistemas de gestão Lean, Six Sigma e ISO: uma estrutura de integraçãopt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceGirona, Espanhapt_PT
oaire.citation.endPage465pt_PT
oaire.citation.startPage435pt_PT
oaire.citation.titleConferência Internacional sobre Engenharia e Gestão da Qualidadept_PT
person.familyNamede Albuquerque Marques
person.familyNameReis
person.familyNameVIEIRA DE SÁ
person.familyNameGomes Mateus
person.givenNamePedro Alexandre
person.givenNameJoão Carlos Gonçalves dos
person.givenNameJOSÉ CARLOS
person.givenNameRicardo Jorge
person.identifierF-8894-2013
person.identifierhttps://scholar.google.com/citations?user=TrT1qSUAAAAJ&hl=pt-PT
person.identifierqQkuH3MAAAAJ
person.identifier.ciencia-id701A-E884-0838
person.identifier.ciencia-id4A1F-8ACA-192B
person.identifier.ciencia-idC91E-F5C8-46C7
person.identifier.ciencia-idC21B-D69F-3F9D
person.identifier.orcid0000-0002-8429-0249
person.identifier.orcid0000-0002-8504-0065
person.identifier.orcid0000-0002-2228-5348
person.identifier.orcid0000-0003-3630-6426
person.identifier.ridL-6686-2017
person.identifier.scopus-author-id53863724400
person.identifier.scopus-author-id57969435800
person.identifier.scopus-author-id56029853700
person.identifier.scopus-author-id55628590600
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
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