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Participatory planning and quality assessment: contributions of a nursing management technology
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Orientador(es)
Resumo(s)
Objective: to analyze the outcomes of participatory planning and quality assessment of the nursing care provided in a hospital
ward using a nursing management technology. Method: Convergent care research focuses on research and practice intervention,
developed in a hospital in southern Brazil from April to August 2016. Participatory planning and quality evaluation was performed
using the PRAXIS® technology. Results: In the participatory planning, a survey of needs/problems was carried out by 33
professionals followed by 5 workshops, where mission, guiding principles, 4 priority problems, expected results, objectives and
plans of activities were defined. For quality evaluation, two indicators were used: satisfaction and notification of adverse events.
The evaluation was carried out with 101 patients and /or relatives, predominating “great or good”. Adverse events, 28 records,
predominating medication errors. Conclusion: Participatory planning and quality assessment are essential to improve nursing
care management and the PRAXIS® technological innovation has been a useful resource.
Descrição
Palavras-chave
Hospital Administration Quality Management Health Care Patient Safety
Contexto Educativo
Citação
Esc Anna Nery 2019;23(2):e20180330
Editora
Universidade Federal do Rio de Janeiro