Participatory planning and quality assessment: contributions of a nursing management technology

Vandresen, Lara; Pires, Denise Elvira Pires de; Martins, MM; Forte, Elaine Cristina Novatzki; Lorenzetti, Jorge

http://hdl.handle.net/10400.26/33084

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Authors

Vandresen, Lara

Pires, Denise Elvira Pires de

Martins, MM

Forte, Elaine Cristina Novatzki

Lorenzetti, Jorge

Abstract(s)

Objective: to analyze the outcomes of participatory planning and quality assessment of the nursing care provided in a hospital ward using a nursing management technology. Method: Convergent care research focuses on research and practice intervention, developed in a hospital in southern Brazil from April to August 2016. Participatory planning and quality evaluation was performed using the PRAXIS® technology. Results: In the participatory planning, a survey of needs/problems was carried out by 33 professionals followed by 5 workshops, where mission, guiding principles, 4 priority problems, expected results, objectives and plans of activities were defined. For quality evaluation, two indicators were used: satisfaction and notification of adverse events. The evaluation was carried out with 101 patients and /or relatives, predominating “great or good”. Adverse events, 28 records, predominating medication errors. Conclusion: Participatory planning and quality assessment are essential to improve nursing care management and the PRAXIS® technological innovation has been a useful resource.