Powerpoint Presentation "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?" 8th International Conference on Exploring Service Science, Rome, Italy 2017

Reis, João Carlos Gonçalves dos; Amorim, Marlene Paula Castro; Melão, Nuno Filipe Rosa

http://hdl.handle.net/10400.26/18878

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Authors

Reis, João Carlos Gonçalves dos

Amorim, Marlene Paula Castro

Melão, Nuno Filipe Rosa

Keywords

Organizational synergies Omni-channel services Qualitative multimethod approach Systematic literature review Case study Competitive advantage Operations management

URI

http://hdl.handle.net/10400.26/18878

Citation

Reis J., Amorim M. and Melão N. (2017). "New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?" 8th International Conference on Exploring Service Science (Powerpoint Presentation)