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Contributions of the pandemic to the redefinition of quality management systems in Higher Education: the case of the Polytechnic Institute of Setúba

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dc.contributor.authorLourenço, Rodrigo Teixeira
dc.contributor.authorGonçalves, Helena
dc.contributor.authorLemos, Angela Maria Gomes Teles de Matos Cremon de
dc.date.accessioned2022-05-09T13:34:40Z
dc.date.available2022-05-09T13:34:40Z
dc.date.issued2021
dc.description.abstractThe COVID-19 pandemic required quick responses from the organizations, making it necessary for them to reinvent and rethink themselves. This reality was also evident in the higher education context, where the institutions had the need to assure the continuity of their activities remotely, without compro mising the quality of the provided services (the educational and the support ones). This was a major challenge for the institutions’ quality management systems (QMS), unusually designed to respond to rapid changes, especially in what concerns to an effective response to the students’ needs. In the case of the Polytechnic Institute of Setúbal, the institutional response resulted from an action plan based on two major principles—the use of the existing quality’s structure/instruments and its integrated reflec tion—in order to find improvement inputs to the system’s performance. The results evinced a globally positive response but also the need to adjust the QMS to better serve the academic community’s needs, particularly those of students.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationLourenço, R.T., Gonçalves, H., C. & Lemos, A. (2021). Contributions of the Pandemic to the Redefinition of Quality Management Systems in Higher Education: The Case of the Polytechnic Institute of Setúbal. In T. Costa, I. Lopes, N. Teixeira, Handbook of Research on Reinventing Economies and Organizations Following a Global Health Crisis, IGI Globalpt_PT
dc.identifier.doi10.4018/978-1-7998-6926-9.ch019pt_PT
dc.identifier.isbn978-1799869276
dc.identifier.urihttp://hdl.handle.net/10400.26/40444
dc.language.isoengpt_PT
dc.titleContributions of the pandemic to the redefinition of quality management systems in Higher Education: the case of the Polytechnic Institute of Setúbapt_PT
dc.typebook part
dspace.entity.typePublication
person.familyNameLourenço
person.familyNameCremon de Lemos
person.givenNameRodrigo
person.givenNameÂngela
person.identifier.ciencia-id701B-9122-85DF
person.identifier.ciencia-id9D1C-1D94-7859
person.identifier.orcid0000-0002-8607-0776
rcaap.rightsopenAccesspt_PT
rcaap.typebookPartpt_PT
relation.isAuthorOfPublication8b5e5920-8568-4098-933e-179983897717
relation.isAuthorOfPublicationdb68bf1b-e0ba-4655-92a0-97490093341e
relation.isAuthorOfPublication.latestForDiscovery8b5e5920-8568-4098-933e-179983897717

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