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Determinants of the effectiveness of quality assurance systems and institutional performance in higher education
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Orientador(es)
Resumo(s)
This study analyses the determinants of the effectiveness of Quality Assurance Systems
(QAS) and its impact on institutional performance in Higher Education Institutions
(HEIs). Based on stakeholder theory and the Resource-Based View (RBV), it investigates
how management support, infrastructure quality and faculty and student engagement
shape QAS effectiveness and, through it, institutional outcomes in teaching, research
and societal impact. The research followed a quantitative design, covering all public and
private HEIs in Portugal between December 2024 and February 2025. Using a non-probabilistic sample, an online questionnaire obtained 984 valid responses from academics,
and Partial Least Squares Structural Equation Modelling (PLS-SEM) was applied to empirically test the hypothesised model and mediating effects. The results show that management support and institutional leadership are the strongest predictors of QAS
effectiveness, while infrastructure quality and faculty engagement also make significant
contributions. Student engagement, although statistically weaker, remains strategically
relevant, reflecting institutional limitations in embedding student voices rather than disengagement itself. In summary, the study positions QAS effectiveness as a central mechanism that transforms organisational resources and stakeholder participation into
institutional performance, while offering a consistent theoretical contribution and practical guidance for leaders and decision-makers committed to strengthening quality culture and competitiveness in higher education.
Descrição
Palavras-chave
Quality management higher education institutions effectiveness of quality assurance system quality assurance