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Assessing the effectiveness of performance indicators in health organizations and professionals

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dc.contributor.authorFerreira, Alexandre
dc.contributor.authorDias, Álvaro
dc.date.accessioned2025-07-22T14:59:37Z
dc.date.available2025-07-22T14:59:37Z
dc.date.issued2023
dc.description.abstractSeveral questions have been raised regarding the credibility, and consequent real value, of the assessment of professional performance as a management tool, considering that there are reports of situations in which the professionals are being evaluated based on objectives to be accomplished rather on the excellence of the performance of their task. As such, this study aims to analyse the introduction of metrics for evaluating the performance of health professionals’ performance indicators, and to identify the changes resulting from the introduction of performance indicators in the evaluation of physicians. Results reveal that physicians feel conditioned in the exercise of their professional activity by the need to comply with established performance indicators. Furthermore, it was also found that the cost reduction in primary healthcare may be insignificant when compared to the increase in secondary healthcare costspor
dc.identifier.citationFerreira, A., & Dias, A. (2023). Assessing the effectiveness of performance indicators in health organisations and professionals. International Journal of Healthcare Technology and Management, 20(2), 91-114.
dc.identifier.doi10.1504/IJHTM.2023.131521
dc.identifier.urihttp://hdl.handle.net/10400.26/58154
dc.language.isoeng
dc.peerreviewedyes
dc.publisherInderscience Publishers
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjecthealth indicators
dc.subjectKPI
dc.subjectkey performance indicator
dc.subjectmetrics
dc.subjectprofessional performance assessment
dc.subjectmanagement control systems
dc.titleAssessing the effectiveness of performance indicators in health organizations and professionalspor
dc.typecontribution to journal
dspace.entity.typePublication
oaire.citation.endPage114
oaire.citation.issue2
oaire.citation.startPage91
oaire.citation.titleInternational Journal of Healthcare Technology and Management
oaire.citation.volume20
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85

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