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A COMUNICAÇÃO NAS CONSULTAS DE ENFERMAGEM VETERINÁRIA: PERCEÇÃO DOS TUTORES EM CONTEXTO CLÍNICO
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Abstract(s)
O presente documento foi redigido no âmbito do estágio curricular da licenciatura em
Enfermagem Veterinária pela aluna, na clínica veterinária Patas e Pêlos, com duração de
doze semanas, de 17/02/2025 a 09/05/2025. Durante o estágio, a aluna teve contacto
com seiscentos e quarenta e cinco animais, executou essencialmente quatrocentos e
oitenta e uma atividades em cirurgia, trezentas e setenta e cinco consultas de
enfermagem, setecentas e quarenta e duas atividades no internamento entre outras
atividades, das quais pôde realizar autonomamente. Desta forma, a aluna teve a
oportunidade de aplicar os conhecimentos adquiridos ao longo do curso, obtendo
competências práticas e técnicas de forma consistente e fundamentada. Adicionalmente,
aprofundou a temática da comunicação no âmbito da sua atividade enquanto enfermeira
veterinária, com o objetivo específico de elaborar e aplicar questionários, em formato
físico e digital, aos tutores da clínica. Foram obtidas setenta e uma respostas válidas, das
quais 85% pertenciam a tutores do género feminino e 15% ao masculino, sendo que 70%
já tinham participado numa consulta de enfermagem veterinária. A análise demonstrou
que cada tutor tem o seu próprio perfil, com diferentes preferências e formas de
aprendizagem, realçando a necessidade do profissional desenvolver competências de
comunicação eficazes e adaptáveis a cada tutor. Esta abordagem visou a recolha de dados
empíricos sobre a perceção dos tutores/clientes relativamente à comunicação verbal e
não verbal, permitindo uma análise e interpretação crítica de resultados reais, em
consonância com a área de interesse da aluna e o tema escolhido para o trabalho final
de curso. A escolha deste tema para o relatório final surge e centra-se na sequência do
aumento do número de consultas de enfermagem veterinária na prática clínica em
Portugal, bem como da crescente valorização da comunicação no atendimento ao
público. Nesse sentido, são apresentados os principais tipos de comunicação utilizados
na prática clínica e analisado o seu impacto na perceção dos tratamentos e no bem-estar
animal.
This document was written as part of the curricular internship for the undergraduate course in Veterinary Nursing by the student, at the Patas e Pêlos veterinary clinic, lasting twelve weeks, from 17/02/2025 to 09/05/2025. During the internship, the student had contact with six hundred and forty-five animals, performing essentially four hundred and eighty-one surgical activities, three hundred and seventy-five nursing consultations, seven hundred and forty-two hospitalization activities, among other tasks, which she was able to carry out independently. In this way, the student had the opportunity to apply the knowledge acquired throughout the course, obtaining practical and technical skills in a consistent and well-founded way. Furthermore, she delved deeper into the topic of communication within the scope of her work as a veterinary nurse, with the specific objective of preparing and applying questionnaires, in physical and digital format, to the clinic’s tutors. Seventy one valid responses were obtained, of which 85% belonged to female guardians and 15% to male guardians, and 70% had already participated in a veterinary nursing consultation. The analysis showed that each tutor has their own profile, with different preferences and ways of learning, highlighting the need for the professional to develop effective communication skills that are adaptable to each tutor. This approach aimed to collect empirical data on the perception of tutors/clients regarding verbal and non-verbal communication, allowing a critical analysis and interpretation of real results, in line with the student's area of interest and the theme chosen for the course completion work. The choice of this theme for the final report arises and focuses on the increase in the number of veterinary nursing consultations in clinical practice in Portugal, as well as the growing importance of communication in customer service. In this sense, the main types of communication used in clinical practice are presented and their impact on the perception of treatments and animal welfare is analyzed.
This document was written as part of the curricular internship for the undergraduate course in Veterinary Nursing by the student, at the Patas e Pêlos veterinary clinic, lasting twelve weeks, from 17/02/2025 to 09/05/2025. During the internship, the student had contact with six hundred and forty-five animals, performing essentially four hundred and eighty-one surgical activities, three hundred and seventy-five nursing consultations, seven hundred and forty-two hospitalization activities, among other tasks, which she was able to carry out independently. In this way, the student had the opportunity to apply the knowledge acquired throughout the course, obtaining practical and technical skills in a consistent and well-founded way. Furthermore, she delved deeper into the topic of communication within the scope of her work as a veterinary nurse, with the specific objective of preparing and applying questionnaires, in physical and digital format, to the clinic’s tutors. Seventy one valid responses were obtained, of which 85% belonged to female guardians and 15% to male guardians, and 70% had already participated in a veterinary nursing consultation. The analysis showed that each tutor has their own profile, with different preferences and ways of learning, highlighting the need for the professional to develop effective communication skills that are adaptable to each tutor. This approach aimed to collect empirical data on the perception of tutors/clients regarding verbal and non-verbal communication, allowing a critical analysis and interpretation of real results, in line with the student's area of interest and the theme chosen for the course completion work. The choice of this theme for the final report arises and focuses on the increase in the number of veterinary nursing consultations in clinical practice in Portugal, as well as the growing importance of communication in customer service. In this sense, the main types of communication used in clinical practice are presented and their impact on the perception of treatments and animal welfare is analyzed.
Description
Keywords
Communication Nursing Consultations Veterinary Nurse Atendimento Consultas de Enfermagem Comunicação
Pedagogical Context
Citation
Queimado, I.D.M.(2025). A Comunicação nas Consultas de Enfermagem Veterinária: Perceção dos Tutores em Contexto Clínico. Escola Superior de biociências de Elvas. Dissertação de Licenciatura. Repositório E
Publisher
Escola Superior de Biociências de Elvas