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Processo de trabalho: fundamentação para compreender os erros de enfermagem
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Orientador(es)
Resumo(s)
Objective: To identify work process-related causes associated with nursing errors
reported in newspapers. Method: This was a documentary and qualitative study
based on the work process theory and hermeneutic analysis that examined 112 news
articles published between 2012 and 2016 in 21 high-circulation Brazilian newspapers,
organized and codified using Atlas.ti software. Results: The causes associated with
the reported errors were associated with workforce (lack of professionals and training,
turnover, work overload, lack of information, recklessness, negligence, and distraction);
work instruments (similar labels or packages, storage, lack of product identification and
information, and medical prescriptions); and the object of nursing work (overcrowding
and specific characteristics of patient). Conclusion: Analysis of the possible causes of
reported errors identified the negative outcomes of nursing work, while also identifying
elements of the work process that influenced these results. The findings emphasize the
importance of understanding these errors so they can be avoided and of reviewing nursing
work conditions to guarantee quality and safety of care.
Descrição
Palavras-chave
Nursing Medication Errors
Contexto Educativo
Citação
Editora
Escola de Enfermagem da USP Universidade de São Paulo